Bad Experience

[keliblue]

So since I did not complain immediately I should just grin and bear it. Well that is not the way I am and if they choose to do nothing then that is a poor reflection on them. Forgive me for wanting to take my kids to the parks instead of spending time during my vacation complaining about the room. Maybe I'll just deduct the $35 from my next annual dues statement. I am not trying to be a troublemaker, there was a severe issue with my room, I pointed it out to member services and I simply wanted to see if there were any similar stories and what the DVC did for those folks.

Amen Sister !!!

 

[crisi]

So since I did not complain immediately I should just grin and bear it. Well that is not the way I am and if they choose to do nothing then that is a poor reflection on them. Forgive me for wanting to take my kids to the parks instead of spending time during my vacation complaining about the room. Maybe I'll just deduct the $35 from my next annual dues statement. I am not trying to be a troublemaker, there was a severe issue with my room, I pointed it out to member services and I simply wanted to see if there were any similar stories and what the DVC did for those folks.

And they will simply move your account to "not in good standing" and you won't be able to use your points.

DVC is a timeshare. Any compensation they give you comes out of the costs of running the timeshare. All costs of running the timeshare are paid out of member fees. As an owner, you need to take responsibility for problems while you are there - cause as another owner, I'm not interested in compensating you for a problem that wasn't important enough to you to take care of at the time and that I have no way of knowing if it actually happened or if you are the type to get something for nothing (not that you are, but we all know people who are - and I'm not interested in paying for their vacations).

 

[ronniereb]

OK I wasn't serious about deducting the $35, I am sorry if you think I will be costing you money but I am not going to not complain about this. I have admitted I should have done it immediately but I will not be pushed around and forced to stay in dirty rooms when I am paying 1,000 dolalrs a year that is supposed to pay for keeping these rooms maintained. If you had been in that room you would be complaining as well. There was a problem and I am going to call it to their attention.

 

[ronniereb]

And it's not like I waited a long time, we got home last night and I notified member services today!!!!

 

[crisi]

Definately call and complain - DVC needs to know there is an issue with room cleanliness - but be realistic in your expectation of getting any compensation. Its been extraordinarily rare for DVC members to get any compensation - either while on site or after the fact.

 

[wilderness01]

There was poop smeared on the door frame to the bathroom.

Same thing happened to us at OKW. Truly disgusting.

OP, I'm sorry the room wasn't up to your satisfaction. Do not be surprised if management is surprised at the uncleanliness report from you. They were shocked when I wrote a letter and said "I was the only report of uncleanliness they had ever had!" I did however report the problem when we were there. Next time you need to do the same. We did get compensation, but not what we should have. You can try to search for my trip report from a while ago to see what happened at the different units. Totally unacceptable. As a result of more than one bad experience and some other reasons, we have sold. Good luck.

 

[chainkid]

I Know your frustration because when we had the problem with no hot water, they weren't able to fix the problem because they were working on the water pipes at the time and no one wanted to explain to us that because they were doing repairs our problem wasn't fixable during our stay. I didn't personally stay in this room but one of my family did. We had rented points from another member for her to stay in the one bedroom as I had used all my points for two grand villas. They couldn't use the kitchen at all because they couldn't clean the dishes well. They had to take cold showers or wait til later in the day to use ours. They spent at least three days trying to resolve this issue with maintenance . I was trying to get them to buy into DVC on this trip but they now feel the place is a dump and I can't change their mind.

Like I said they compensated them a dinner and gave them 2 nites. My feeling is that they should not have rented rooms that were in the work area.
They expected to use their kitchen as they are true Italians and love their own food better than restaurant food. They should have given them a free stay for the same amount of nites they wasted being in this unit.

Needless to say, she has not used the points yet but is going to be staying with us this Nov and we will use those nites for the weekend. I'm praying she will have a very good experience this time. I have never had an incident as bad as this one in all my stays and was very embarassed that this happened
to someone who had every intention of becoming a member.

 

[keliblue]

And they will simply move your account to "not in good standing" and you won't be able to use your points.

DVC is a timeshare. Any compensation they give you comes out of the costs of running the timeshare. All costs of running the timeshare are paid out of member fees. As an owner, you need to take responsibility for problems while you are there - cause as another owner, I'm not interested in compensating you for a problem that wasn't important enough to you to take care of at the time and that I have no way of knowing if it actually happened or if you are the type to get something for nothing (not that you are, but we all know people who are - and I'm not interested in paying for their vacations).[/quote]

wow.. that's harsh and excuse me but where does it say in the OP that she was seeking any kind of compensation she was simply asking a question as to others experiences. I do think you went to far

 

[Chuck S]

wow.. that's harsh and excuse me but where does it say in the OP that she was seeking any kind of compensation she was simply asking a question as to others experiences. I do think you went to far

Actually, if you read through the thread, the OP wants the points to be refunded.

 

[wilderness01]

To be clear, when we got compensation we received it from the hotel itself as we had stayed there on points in a regular room for a few nights, not a refund in points. The YC/BC were the only ones that contacted the Executive Office back. OKW and the BW never called back. Even management expressed displeasure and surprise with that.

 

[crisi]

wow.. that's harsh and excuse me but where does it say in the OP that she was seeking any kind of compensation she was simply asking a question as to others experiences. I do think you went to far

Thank you for your opinion of my post. My opinion of your post is that its really funny when someone is harsh in criticizing someone else for their posting style.

 

[dianeschlicht]

When a room's cleanliness is not up to par, or something is not in working order, you certainly DO have the right to complain about it AND/OR expect it to be corrected. That being said, I think it is unreasonable to expect a points refund or any other conpensation if the problem wasn't enough of a problem to address WHILE YOU WERE THERE. It would be a bit like ordering a meal in a restaurant, having it not to your liking, but consuming the meal completely BEFORE you mentioned it to the wait person. It was good enough to consume, but now you want your money back.

The mistake in housekeeping was the responsibility of the resort and the housekeeping staff, but when you blindly accept that lack of service by not bringing it to their attention at the time, it becomes your responsibility. I don't think any compensation would be due now. I would certainly have expected a FREE full re-cleaning and an inspection by housekeeping at the very least while I was there though.

 

[dianeschlicht]

Just wanted to add that I hear the excuse a lot of "I didn't want to waste vacation time dealing with it". When I had a maintenance issue, I touched "maintenance" on the room phone...told them the problem, and left for the day. When I returned, it was all fixed. Probably took me all of 30 seconds. The thing that takes the time is arguing if you think there is more due you than just a housekeeping or maintenance.

 

[dumbo71]

Thank you, I don't think I am being unreasonable. It's not like I am a chronic complainer and have always had nothing but good things to say. Yes, I should have called it to their attention immediately but by me not doing so does not absolve them of the problem.

I have to say there is nothing worse than to have had a bad experience on vacation, report it here, and then be flamed. It is like rubbing salt in the wound.

I'm sorry this happened to you and even more sorry that you've seen the dark side of this board. Anyone who dares question any move DVC makes or dares to post a bad report faces the flames.

I'll go out on a limb here and say that there are far more bad DVC experiences than we read here. Many simply don't want to face the flames that this poster is taking.


Have I had bad experiences during DVC stays? You bet I have.

 

[Dean]

HC room - Frankly I'd rather not go than have one but I do know someone will end up with them and that the complaint "I don't want to take one from someone who needs it" won't hold up at present.

Cleanliness - You certainly should expect a clean room. The time to let them know was then and has passed for the most part. You should still alert them but let them know it happened and which room and move on. The only situation I'd feel deserved compensation for this issue is if you did all you could to at the time and still did not get an appropriate response or have the issue addressed appropriately. Those that let it go but stew over it then want to deal with it after vacation do themselves and the system in question a disservice.

 

[ronniereb]

Actually, if you read through the thread, the OP wants the points to be refunded.

First of all everyone needs to stop calling me she. I did not say I wanted the points refunded, I said I wanted the DVC to recognize there was an issue and do something. Chuck you must work for the DVC!!!

 

[ronniereb]

HC room - Frankly I'd rather not go than have one but I do know someone will end up with them and that the complaint "I don't want to take one from someone who needs it" won't hold up at present.

Cleanliness - You certainly should expect a clean room. The time to let them know was then and has passed for the most part. You should still alert them but let them know it happened and which room and move on. The only situation I'd feel deserved compensation for this issue is if you did all you could to at the time and still did not get an appropriate response or have the issue addressed appropriately. Those that let it go but stew over it then want to deal with it after vacation do themselves and the system in question a disservice.

I have said "I should have said somehting immediately, I have admitted I was wrong it not doing so, but I am still going to call it to their attention. I am beginning to think this board is full of DVC employees. I guess the lesson to be learned here is if you get bad service and don't complain about it right away you just need to accept it. I think that is an unfortunate way to have to live.

 

[ronniereb]

Just wanted to add that I hear the excuse a lot of "I didn't want to waste vacation time dealing with it". When I had a maintenance issue, I touched "maintenance" on the room phone...told them the problem, and left for the day. When I returned, it was all fixed. Probably took me all of 30 seconds. The thing that takes the time is arguing if you think there is more due you than just a housekeeping or maintenance.

You're just so much better than me!!!

 

[keliblue]

Thank you for your opinion of my post. My opinion of your post is that its really funny when someone is harsh in criticizing someone else for their posting style.

Wow... that was harsh too

 

[Dean]

DVC employee?, not a chance. I'd think that'd make many on the BBS laugh.

I guess the lesson to be learned here is if you get bad service and don't complain about it right away you just need to accept it. I think that is an unfortunate way to have to live.

I would agree, the time to deal with something is at the time. You don't have a bad meal at a restaurant and them complain later without making every attempt to deal with the issue at the restaurant.