Please don't flame me but I have to share this.
I called today to switch my dream maker package to a room only for the CBR the 1st week in May. I was given a new confirmation number and was told that the money I had already placed on the package would be transferred to the room only.
An hour later I went on-line to check to be sure that things had been changed and it said the reservation had been cancelled - with the NEW confirmation number showing. I called CRO and was assured that everything was ok and CM said she would call guest services to find out if something was wrong with the on-line system. 10 mins later she comes back on and tells me that the there was no problem with the reservation but wanted to inform me that the money would not be transferred to the room-only ressies and I would have to make a deposit in 10 days or loose the reservation. The money from the package would be credited back to my credit card in 7-10 business days. What?!!? She then transferred me to "guest services" for someone to explain the situation to me further. The lady there was really brusque and somewhat rude saying that it was just the way it was. I told her that I shouldn't have been told one thing and then another and asked that she help me come up with a solution. The problem would be that I may not have received the money credited from the package before the money from the room only ressie was due and lost the room ress before I had a chance to put any money on it. She said I would just have to call back and place money on the room only by the date she told me. I'm not one to complain much but by this time I was really peeved that she was getting more rude and acting as if I was asking for a million bucks. I want Disney to take my money and I wasn't trying to get any money back. I then asked to speak to a supervisor to help come up with a solution. After another ten mins. she came back to the phone - REALLY nice this time and stated that she had spoken to her supervisor who agreed to switch the reservation to a "basic plan" which costs 8 dollars more than the room only reservations. I don't know why she was so nice all of a sudden. I was not happy about keeping the package but glad that the whole money tranfer thing was settled. Sooo I've learned a valuable lesson about packages and CRO. The difference between the package and the components was $150.00. I'll definately be able to put that money to better use than in the package.
Thanks for listening/reading.
I called today to switch my dream maker package to a room only for the CBR the 1st week in May. I was given a new confirmation number and was told that the money I had already placed on the package would be transferred to the room only.
An hour later I went on-line to check to be sure that things had been changed and it said the reservation had been cancelled - with the NEW confirmation number showing. I called CRO and was assured that everything was ok and CM said she would call guest services to find out if something was wrong with the on-line system. 10 mins later she comes back on and tells me that the there was no problem with the reservation but wanted to inform me that the money would not be transferred to the room-only ressies and I would have to make a deposit in 10 days or loose the reservation. The money from the package would be credited back to my credit card in 7-10 business days. What?!!? She then transferred me to "guest services" for someone to explain the situation to me further. The lady there was really brusque and somewhat rude saying that it was just the way it was. I told her that I shouldn't have been told one thing and then another and asked that she help me come up with a solution. The problem would be that I may not have received the money credited from the package before the money from the room only ressie was due and lost the room ress before I had a chance to put any money on it. She said I would just have to call back and place money on the room only by the date she told me. I'm not one to complain much but by this time I was really peeved that she was getting more rude and acting as if I was asking for a million bucks. I want Disney to take my money and I wasn't trying to get any money back. I then asked to speak to a supervisor to help come up with a solution. After another ten mins. she came back to the phone - REALLY nice this time and stated that she had spoken to her supervisor who agreed to switch the reservation to a "basic plan" which costs 8 dollars more than the room only reservations. I don't know why she was so nice all of a sudden. I was not happy about keeping the package but glad that the whole money tranfer thing was settled. Sooo I've learned a valuable lesson about packages and CRO. The difference between the package and the components was $150.00. I'll definately be able to put that money to better use than in the package.
Thanks for listening/reading.