I'm a long time viewer of these forums, however I usually do not post anything. I am a huge Disney fan - Wishes makes me tear up - I'm sure you know what I mean.
My husband and I are not rich, we go to WDW every few years. We stayed onsite for the first time 9/04 at AS Movies. We just returned from a stay at AS Sports. We were there 6/3-6/9. We had saved for quite some time for this trip and were really excited about it. We checked in the afternoon of 6/3 and used our credit card for the room charge - we did not have charging privileges on our room keys. On the morning of 6/4 we went to the concierge in the hotel and had 5 day hoppers added to my husband's and 8 yo daughter's room keys. We paid in cash
($495.23)and received what we assumed was a receipt.
When we checked out on 6/9 the charges on the bill included $495.23 for tickets. She advised that we had to to stand in line at the concierge to get it taken care of. We stood in line for some time, when she came back to us and asked for our reciept for the tickets. I gave her what I was given and she said "sorry that is not a receipt, there is nothing I can do". I think she expected us to say OK and walk away. We then began explaining that this is all we were given. After some prodding, she said she would look into it and get back with us. After quite some time she emerged from the back (with a security guard by her side) and advised that there was no reciept issued for the purchase. I asked if the drawer was then over by $495.23. She said that since it was Saturday, she could not look into until Monday, but that she would credit our card for amount while she looked into it. She and the guard did say that they could review the security tape as well. We thanked her and gave her our home # and she gave us her direct line.
We arrived home late Tues night - I checked with my credit card on Wed afternoon. She had put the charge back on our card as soon as we walked out the door.
We were able to speak with her this afternoon - she was rude, inconsiderate and refused to help at all. (I'm sure I was not all that pleasant, however I am the customer and someome has ripped me off for nearly $500.00) All she could say was to dispute it with our credit card co. (which I did this morning) She nearly refused to give us her supervisor's name, and did refuse to give us his direct line.
She could not explain why they did not look at the security tape, only that they talked to the castmember and she did not remember us giving her cash. I repeatedly told her that if she had viewed the security tape as she said she was going to she would see us counting and handing the castmember $500.00 and her giving us change.
Has anyone had any problems like this? I am so disgusted I don't even what to look at our vacation videos or pictures. I can tell you this if I don't get this corrected I certainly will never return to WDW again. Which really saddens me since I love it so much.
My husband and I are not rich, we go to WDW every few years. We stayed onsite for the first time 9/04 at AS Movies. We just returned from a stay at AS Sports. We were there 6/3-6/9. We had saved for quite some time for this trip and were really excited about it. We checked in the afternoon of 6/3 and used our credit card for the room charge - we did not have charging privileges on our room keys. On the morning of 6/4 we went to the concierge in the hotel and had 5 day hoppers added to my husband's and 8 yo daughter's room keys. We paid in cash
($495.23)and received what we assumed was a receipt.
When we checked out on 6/9 the charges on the bill included $495.23 for tickets. She advised that we had to to stand in line at the concierge to get it taken care of. We stood in line for some time, when she came back to us and asked for our reciept for the tickets. I gave her what I was given and she said "sorry that is not a receipt, there is nothing I can do". I think she expected us to say OK and walk away. We then began explaining that this is all we were given. After some prodding, she said she would look into it and get back with us. After quite some time she emerged from the back (with a security guard by her side) and advised that there was no reciept issued for the purchase. I asked if the drawer was then over by $495.23. She said that since it was Saturday, she could not look into until Monday, but that she would credit our card for amount while she looked into it. She and the guard did say that they could review the security tape as well. We thanked her and gave her our home # and she gave us her direct line.
We arrived home late Tues night - I checked with my credit card on Wed afternoon. She had put the charge back on our card as soon as we walked out the door.
We were able to speak with her this afternoon - she was rude, inconsiderate and refused to help at all. (I'm sure I was not all that pleasant, however I am the customer and someome has ripped me off for nearly $500.00) All she could say was to dispute it with our credit card co. (which I did this morning) She nearly refused to give us her supervisor's name, and did refuse to give us his direct line.
She could not explain why they did not look at the security tape, only that they talked to the castmember and she did not remember us giving her cash. I repeatedly told her that if she had viewed the security tape as she said she was going to she would see us counting and handing the castmember $500.00 and her giving us change.
Has anyone had any problems like this? I am so disgusted I don't even what to look at our vacation videos or pictures. I can tell you this if I don't get this corrected I certainly will never return to WDW again. Which really saddens me since I love it so much.
