Clearly that's not true, or the CMs on the DIS would not regularly discuss the Characters in the way that they do.
CMs in entertainment can get in trouble for loudly proclaiming "there are 42 girls who play Snow White" in front of a group of children. No one would have gotten in trouble if a CM had discreetly said to the parent, "Snow White is also available at location ABC".
It's kind of amazing where Snow White can pop up if she's needed.
I guess it was like, we save for 3 years for this trip and THIS is what happens? It I wanted her to have a tantrum I could have stayed home! So I was totally frustrated and that response wasn't warranted. The rest of our time there erased that feeling. I am definitely tempering my expectations for the next time.
Clearly that's not true, or the CMs on the DIS would not regularly discuss the Characters in the way that they do.
CMs in entertainment can get in trouble for loudly proclaiming "there are 42 girls who play Snow White" in front of a group of children. No one would have gotten in trouble if a CM had discreetly said to the parent, "Snow White is also available at location ABC".
It's kind of amazing where Snow White can pop up if she's needed.
A MUCH better response from any of the character CMs would have been to apologize for not telling the OP sooner that Snow White was unavoidably delayed and wouldn't make it out. After which, the CM could have mentioned the other princesses at Epcot who were available and where to find them. They could have also suggested that the OP stop by Guest Relations in Future World to find out if Snow White would be available later in the day (provided she was feeling better / was finished helping the Dwarfs). They could have even offered to call themselves, since there's a phone right behind the wall, and it's a pretty quick call to find out if Snow is planning to be anywhere else that day. And a really over-the-top response would have been to find out where the OP and her daughter were staying so that they could send over one of the autographed postcards that they have piles of backstage.
All of the things I (and others) have listed are normal Disney-level service and have nothing to do with whether or not the child is considered a "snowflake" (which is a completely overused term that I really hate). The CMs in this situation had many options other than just shrugging and going upon their day, particularly since they hadn't bothered to come out at Snow White's scheduled time and let people know that she wouldn't be out.
But I'm thinking that unless you told the CM "Okay, we are going to sit here and wait until she comes back out" how would the CM, who was by now involved in helping a sick fellow CM, even know you were still out there well beyond the time she hoped SW would be back? If she's an experienced CM she probably never would have dreamed a 3YO would have waited that long, having seen most others bail in 5 minutes. And when she did finally think of you again (in the midst perhaps of tending to sick SW) she did think to send out the photographer to let you know of the change in plans. Unfortunately in this situation I'm assuming you were not the only thing on her mind. The character meet was already in progress when you showed up...the illness ended it early, but perhaps by the time they realized the severity of the whole situation all they could do was wait for the next Snow White to show up for the next scheduled meet and greet. Once a scheduled meet is over they were not obligated to send a character out until the next scheduled time. It was her mistake for giving you a specific time, but she was probably just thinking of getting SW out of there fast. Yes, there could have been a few more genuine "oh I'm sorry sweeties" for your daughter from the CMs but remember that many of them are college kids, all with very different personalities and experiences dealing with small children. This does not make them a bad Disney employee - it just means they haven't necessarily dealt with kids before. I agree, a sticker would have been nice, but as far as getting her a treat, a balloon, etc...CMs can't just walk over to another CMs cart and take something for a guest...they are all responsible for the merchandise or the appropriate amount of money. Maybe a manager could do something like that but there just aren't managers with that authority standing around necessarily.Ginny, this is directed at everyone - I'm just commenting with my opinion, not singling you out specifically... But honestly...how does Disney know what YOUR (everyone - mine yours my neighbors...) expectations are? They DON'T...so how can they meet, not meet or exceed them. I think one of the downfalls of this board is people read things and imagine this grand magical out-of-this world experience and those expectations can not be met. It's a theme park. A hot, crowded, expensive theme park with good and bad employees and rides that break down. Unfortunately we are just a number - that's what my expectation actually is...it's a business. We aren't paying extra $ to make it a better experience than any other park - we are paying just about the same as other parks with similar facilities. If Disney gave us a list of exactly what to expect at their parks and they didn't meet those expectations, then we have reason to complain. But there is always that fine print *subject to change* *can change without prior notice* and Snow White being sick and not coming out again is one of those situations.
Unfortunately I've seen that behavior in the Poly and out front by the Crystal Palace. It just blows my mind that the parents don't even care.
I think it's funny that so many posters (not necessarily you...First, I'm impressed at your daughter's dedication that she waited.
) seem to think that "Snow White is sick" is somehow equated with the Character performer needing an ambulance or immediate medical care. For all we know, she was hungover with a headache and just couldn't imagine having to spend four more hours hugging children. She could have simply not felt good and wanted to go home. Characters are just like any other employee -- they don't necessarily have a better work ethic because they're a "princess". Sometimes they just feel crappy and ask to leave. 
Sometimes they go home sick when they're really not. Yeah, they'll get docked for it, but it happens.Actually, pretty much any CM is able to pop into a merch location and get something small for "guest recovery". Granted, not all of them are comfortable doing it, but it's one of the small latitudes that they have. Most locations have stickers behind the register, even the merch carts have them. And -- depending on the circumstance -- CMs can ask for a lot more. I don't necessarily think that this particular situation warranted someone handing out an autograph book or a free Mickey bar or balloon, but asking the merch cart for a sticker is pretty common.
I totally absolutely completely disagree with this.
Disney knows what our expectations are because they have put those ideas in our heads. They show us commercials with one little kid walking down Main Street holding Mickey's hand. They show us happy smiling people in spotless restaurants and laughing children meeting princesses. They tell us on every single piece of advertising that Disney is magical -- the happiest place on earth -- where dreams come true -- where magic lives -- and on and on. They have taught us all, over the years, to expect more from Disney than from any other theme park on the planet. And we have bought it all, hook line and sinker. Every time Disney says "Have a magical day" they are telling us exactly what we should expect -- a MAGICAL day. And if we don't have that, then they have not met the expectations that they, themselves, have set up for us.
They've shot themselves in the foot over and over again by promising something that they may not be able to deliver. But I also love them for making that promise and doing their best to convince me that the magic is attainable in a world where we all realistically know it's not.I think the Snow White meeting and meeting the Dwarfs are two different conversations that just happened to be in the same thread.So....you are complaining about something that happened months ago or years ago?
I think someone is trollin down the river.
