We stayed 4 nights in Concierge and stayed the first 3 nights in the Regular courtyard view room. We loved the WL, the lobby, the smell just everything. We had a very bad first day, our flight was pushed from 6: 30 to 10:30 on Northwest, then we landed they lost all of our luggage. The castmembers did everything they could to help us, giving us toothbrush, toothpase, extra shampoo and conditioner etc. We thought that for our last four night we would upgrade to concierge.
With our new room keys, we went up there , they told us at the front desk that will will be greeted when we went up there. We went up and they didn't even look our way, we tried to find our room but the castmember at the front desk forgot to writedown our room number. We went to ask them, and they just simply told us our room number, rather rudely. We settle into our room and went to the fromt desk and ask them if they had extra info on the conciegre level. They threw this card at us, which stated the different time of the food offering. We were just so suprised on their level of rudeness. There was only one friendly cast member up there and I think that his name was Jack.
We asked for them to make PS for us at 1900 Park Fare, they told us that they didn't have any available time, they then told us we should go to Oliiva 's at Key West. We told them no we went to go to 1900 , beside to go to Key West we would have to go to Downtown Disney and then transfer to keywest. They told us that we were being difficult that we should just go to Oliva. Well we had enough of that and went down to the front desk and ask them to make PS reseveration for us and they found a available time.
We also went to Fulton Crabhouse during our second last day there, when you buy a $100 gift card then you get a bonus of $25 dollar gift certicate. Well the gift certicate wouldn't be vaild until January. We decide to give it to one of the cast member at the front desk, the ones that we dealt with, well we couldn't find anythem. My sister was tired so she said lets just go to the room, for some reason, she decided to give this gift certicate to one of the concierge staff, this is to my utter suprise. She gave it to them, they took it with a smile but not even a word to thanks us. My sister and I just look at each other and she realize it was her fault anyways for giving it to them. She said to me oh well its Christmas.
I will never do concierge at WL again it was just not worth it. It will be a long while until we go to Disney World again, and that is why we decide to upgrade to concierge. Knowing the amount I paid for concierge and for their lack of service and incrediable rudeness then I would have stayed at the GF my dream resort for about the same amount. I love the WL just not the conciege staff
With our new room keys, we went up there , they told us at the front desk that will will be greeted when we went up there. We went up and they didn't even look our way, we tried to find our room but the castmember at the front desk forgot to writedown our room number. We went to ask them, and they just simply told us our room number, rather rudely. We settle into our room and went to the fromt desk and ask them if they had extra info on the conciegre level. They threw this card at us, which stated the different time of the food offering. We were just so suprised on their level of rudeness. There was only one friendly cast member up there and I think that his name was Jack.
We asked for them to make PS for us at 1900 Park Fare, they told us that they didn't have any available time, they then told us we should go to Oliiva 's at Key West. We told them no we went to go to 1900 , beside to go to Key West we would have to go to Downtown Disney and then transfer to keywest. They told us that we were being difficult that we should just go to Oliva. Well we had enough of that and went down to the front desk and ask them to make PS reseveration for us and they found a available time.
We also went to Fulton Crabhouse during our second last day there, when you buy a $100 gift card then you get a bonus of $25 dollar gift certicate. Well the gift certicate wouldn't be vaild until January. We decide to give it to one of the cast member at the front desk, the ones that we dealt with, well we couldn't find anythem. My sister was tired so she said lets just go to the room, for some reason, she decided to give this gift certicate to one of the concierge staff, this is to my utter suprise. She gave it to them, they took it with a smile but not even a word to thanks us. My sister and I just look at each other and she realize it was her fault anyways for giving it to them. She said to me oh well its Christmas.
I will never do concierge at WL again it was just not worth it. It will be a long while until we go to Disney World again, and that is why we decide to upgrade to concierge. Knowing the amount I paid for concierge and for their lack of service and incrediable rudeness then I would have stayed at the GF my dream resort for about the same amount. I love the WL just not the conciege staff
