Thanks for all the replys and questions and minimal flames
Let me try and answer at least a few. sorry if I ramble.
hey serene one, bad about check in? well, our CM could have at least pretended to care we had made a request for mansions. Instead she said (and I quote, you got mansions, I can't promise you anything else.) I was only being conversational with her for goodness sakes! I even said (again I quote myself) well, I have never been here so what is your opinion of which building is the better of the two you are offering? (Acadian or Pet. Place) her response, doesn't matter really, this is the building you are in! I told her we were willing to wait for a corner room, or even one of the two buildings she didn't offer (and we would have preferred- in all fairness I kept my request basic as I did not want Alligator Bayou at all. My only request was "mansions".We had a king bed room paid for.
What we got was a very hot, very long walk to the very back of Acadian with a parking lot view, a hike to bus stops, and not a corner room. I had even said we do not have a car so we will be relying on the buses, could we get something close to one of the bus stops maybe? Again, her response? I really can't say where your room will be when it is ready. Call this number and they will tell you then. ggrrr. She pretended not to know where she was placing us and that she did not have a map of the rooms in each building? I really find that a little unbelievable!
Keep in mind this was my DH's first on site stay he was paying for and I wanted to impress him. Not happening.
Other comments included. I see it is your anniversary (I never mentioned it to her, I just had it on our reservation) is that so? (what??!!! did she think I was lying?) (Yes, thank you it is.) How many years? 22years. Oh, that's a long time! (only excitement I ever heard out of her at all) and then she produced the buttons and said here are your buttons. (no explanation, nothing) I was not looking for a hand out or anything just maybe a verbal Happy Anniversary? No sweat, DH doesn't like attention anyway.
One last thing on check in, I didn't really feel welcomed as I did at SSR and I felt as if the staff was overworked? I'm sure they were coming off a very stressful busy long holiday week end and that made a difference. (checked in Monday of Labor Day week end.) Arrived noon, room ready around 2:30 pm.
Check in wasn't particularly long (how could it be, there were only 3 families in front of us and 3 CM's working the desk) This was a major major slow season and it showed.
My DH noticed that other corner,king bedded rooms very close to bridge, pool remained empty the entire length of our stay) . Don't know why tho.
so not worst check in but not the best either. I really wanted to knock on her head and say "hello in there! I'm out here, your customer? At least act happy to see me or pleasant when you tell me this is what you get. Oh and lady? I'm gonna write about this for lots of your future customers to read!" But of course, I did not.
more to come.