Back from POFQ mousekeeping not so good

[gizfish]

We just spent 8 days at POFQ in building 1. The resort was great. It was beautifully themed, small enough that you were never far from anything, and oh so quiet. Only complaint was that mousekeeping did not really live up to Disney's usual standards. The sheets on the bed were changed only once in 7 nights, and that was the last night. I know because there was a hole that went through the bottom sheet straight through the mattress cover. Also, every single night, the matress cover came off and made the sheets get pulled off. We woke up every day with the bed totally unmade, lol. Mousekeeping totally skipped our room one day and just left towels and such on the door. We were out of the room by 1:30 that day, and when we got back late that night, I called to ask why the room wasn't made up, and they said they didn't know why because the day shift works till 3. They did send someone who just made the bed at that time. The bathroom floor was never cleaned the entire time we were there, and neither was the toilet rim cleaned. That was kind of gross and oh so not Disney. I do think once we have tried all the resorts that we would go back to POFQ, because other than the mousekeeping, it was a really great trip.

 

[cocodog]

I felt the same way about our stay last week at POR. I think the mousekeping during our last trip was much better, if I remember correctly.

For some reason, they kept leaving only 3 washcloths when there were 4 of us.

 

[GIOny]

I've had problems with mk on occasion and I don't understand what the big deal is about changing sheets and mopping a bathroom and cleaning a toilet. Just out of curiosty, do you usually leave mousekeeping a tip? I can only assume you didn't leave them one this time. I think you should report it to the manager or whoever and I would ask if that is their policy, not to change sheets . You never know, they may want to make it up to you somehow on a future visit and at the very least they should talk to their staff about what their job entails (to the benefit of all of us). What I really don't understand (this is really a pet peeve of mine) is why don't hotels (not just Disney) buy fitted sheets for the bottom sheets. It drives me crazy to wake up on that nasty bare mattress. Flat sheets are fine for a top sheet but please hotel owners break down and buy fitted sheets for the bottom. I have a friend who brings her own sheets when traveling, if I had more room in my luggage i would consider it.

 

[gizfish]

I've had problems with mk on occasion and I don't understand what the big deal is about changing sheets and mopping a bathroom and cleaning a toilet. Just out of curiosty, do you usually leave mousekeeping a tip? I can only assume you didn't leave them one this time. I think you should report it to the manager or whoever and I would ask if that is their policy, not to change sheets . You never know, they may want to make it up to you somehow on a future visit and at the very least they should talk to their staff about what their job entails (to the benefit of all of us).

Mousekeeping at WDW is an "untipped" position. If we had been planning on tipping though, you are right in that we would not have. I could tell one day that we had a mousekeeper that cleaned (or almost cleaned since that nasty wad of hair was still behind the bathroom door when they finished) according to the book because the room was left like it was when we moved in with the glasses in the exact spots, the blinds and drapes open, etc. I didn't want to say anything since we left the room late (not at 7 or 8 like most people, lol)most days, and after them missing cleaning the room that one day, I called them every day to tell them we were leaving and wanted the room made up. I figured I was already being a pest enough One thing was interesting. One day we were not going to the parks till late so the plan was to leave the room so they could make it up and then go back. I gave my usual call to have it done, waited like an hour and a half and it still wasn't done. When I called again to say I wanted to use the room and couldn't since it wasn't done, they said they would tell someone, but if they just started cleaning another room, that takes 45 minutes, so it could be that long a wait. Forty-five minutes my butt! When they finally came, they were done in like ten minutes at most. Most days they didn't even vacuum.

 

[GIOny]

ewwwwwww!!! wad of hair, no vacuuming!! Now I have to pack a vacuum and a broom along with my sheets!!

 

[disnutt]

What I really don't understand (this is really a pet peeve of mine) is why don't hotels (not just Disney) buy fitted sheets for the bottom sheets. It drives me crazy to wake up on that nasty bare mattress. Flat sheets are fine for a top sheet but please hotel owners break down and buy fitted sheets for the bottom. I have a friend who brings her own sheets when traveling, if I had more room in my luggage i would consider it.

Fitted sheets are too difficult to press and fold nicely for the laundry staff. Also, for the housekeepers they would have the extra task of ensuring they got the fitted sheet vs the flat sheet and they can be tough to tug on to a mattress if they are snug like ours at home.

The cost for all that could be substantial to a hotel. I would also prefer them but as long as someone else is making my bed I'm OK with the flat sheets. Plus at Disney I sleep like I'm dead so my bed is almost made when I get up.

 

[goodferry]

If I am correct, Disney has a water conservation policy and if you want your sheets changed during your visit, you have to request it. There is no excuse for such poor Mousekeeping in the other regards. We had a similar experience at the CBR years ago, so I don't think it's a new thing, just depends on who you get cleaing your room

 

[d4est]

Mousekeeping at WDW is an "untipped" position.

Do you mean according to Disney, or is that your policy? Just curious, as I have never stayed onsite.

 

[mickey12810]

We had a problem with Mousekeeping on our last trip to POR. The sheet on the bottom was not completely to the end so there was about 6" of bare mattress at the end. In regards to changing the sheets there was a notice in our room that stated that they change the sheets every 4 days to conserve. I just hope that is every 4 days that I am in the room and not just every 4 days. But I did notice that when we left a tip that extra effort was done in the room. Because one day we did not tip and noticed a difference. This should not be the case. They should clean the rooms 100% all the time, not just when they are tipped.

 

[Melrosgirl]

Mousekeeping at Disney only changes sheets once every 4 days unless you request otherwise.

 

[shellybaxter]

Mousekeeping at WDW is an "untipped" position.

I'm not sure what the policy is at Disney but PLENTY of people tip the mousekeepers. We always have. I can't say I've noticed a big difference. Sometimes the rooms are well cleaned and sometimes they just aren't

Shelly

 

[rileyroosmom]

Does this mean sheets are changed every 4 days regardless of when new guests check into the room? Are the sheets clean when you check in? How exactly would you know if they are clean? Now I am grossed out!! I always assumed the sheets were fresh upon check in. Anyone know for sure?

 

[disneyfan61]

Why would you say mousekeeping is a non tipping position. We ALWAYS tip
every day during our stay. That way whoever is cleaning the room gets the
tip The standard tip (from what I've read on other posts) is $1.00 per day-per
person. We usually give $5.00. They have done a great job both times we were there. At CBR last year they did the great clowns & toothbrush holders
with the towels. Anywhere we go whether it be Disney or a hotel around
here we always tip if we are happy with the service.

 

[Amberle3]

Policy for hotels that don't change sheets daily is that new sheets are put on when a guest checks out so there are fresh sheets for the new guest. The sheet are then changed every X number of days, so that if you're staying for a week you might have the sheets changed once or twice DURING your stay. They're always fresh when you get there.

I can't imagine having fresh sheets put on every day. I don't do that at home, and I can't imagine the resources that would use to do that every day for the hotel.

 

[TDC Nala]

WDW in its informational handouts for guests does not list housekeeping as a customarily tipped position.

This should not be construed as an opinion on whether it should be done or not.

 

[Lizzybee]

Our last stay at POR was filled with towel/toy arrangements and by the time we got back to our room each day we were so exhausted. To be honest, I think between being tired and preoccupied with the towel arrangements, I didn't notice anything else about the cleaning except the beds were made up every day and we had towels a plenty. The glasses also seem replenished when they were used, beyond that I'm sure I didn't pay attention. Maybe the towel designs were a smoke screen but I don't think so, I guess if the room were dirty we'd have noticed it

 

[gizfish]

Do you mean according to Disney, or is that your policy? Just curious, as I have never stayed onsite.

It's Disney's policy. Do a search on the board and you will find many people who have asked this question of Disney and been told that mousekeeping is a "untipped" position.

 

[d4est]

Thank you. All the same, I think I will tip. It is not a job I would enjoy and I know I would appreciate it.

 

[philaround]

We always tip no matter what Disney says. These people in mousekeeping have a thankless task. Not many people think to say Thankyou for cleaning my room [let alone leaving a tip] and so many mousekeepers seem to go the extra mile. We love the towel animals. We like to play games with them. The mousekeeper sets them up one way and the next morning before we leave we change the set up in some way, when we get back the mousekeeper has moved them into a new scene, we move them again, and so on, day after day.

 

[gizfish]

Just to follow up on my original post. I did end up e-mailing guest relations about the mousekeeping problems we had. Someone in management actually took the time to get the phone number we had on file for our stay and call us today (a Saturday) to apologize and thank us for letting them know. She left a message saying that upper management would address the situation through retraining or whatever was needed, and left a number for us to call back if we had any further concerns. It's good to know that despite the problems we had, Disney is still obviously the leader when it comes to customer service and quality assurance.