Sorry I didn't get back yesterday to answer ?'s.
First of all, let me tell you about YC concierge. They both called a couple months ahead of time. In regards to the pre-trip planning, AKL was far better. YC did call me, did set up a PS. AKL called a couple times, sent e-mail, and the material they sent was nicer. Don't get me wrong YC covered everything, AKl just covered it better. We were not celebrating anything special so I didn't have any specific requests.
We stayed at YC for the last 5 nights of our trip. When YC concierge called me before my trip, they asked what time I would be arriving. I had said probably around 10:30am. He said the room would probably be ready. I said if not, no big deal, we would just go to Epcot. We actually arrived about 12:00, and we were told our room wouldn't be ready until at least 3:00. We went into the lounge. I had never seen it before so I can't compare the before and after. It is very nice, but my first impression was this place is too "stuffy" for me. I felt uncomfortable. Well that didn't last long. We were in there about 15 minutes and had 3 different people ask if they could get us anything. They were so nice and helpful. The food was great.
Our room wasn't ready until almost 4. (This bothered me a little only because I was ready for a nap.
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I am pretty sure we were the first ones to stay in this room since it had been redone. I could still smell the paint. The bedspreads looked brand new. The room was gorgeous!!!! We had a view of SAB, the Boardwalk and Epcot. I couldn't ask for a better view!!! I have pictures that I will post if I figure out how.
Now for AKL. We spent the first 4 nights of our trip here. This was our second time. Our main reason for returning to concierge was to do the sunrise safari again. It is wonderful! Everyone here was friendly and helpful. We had a great Savannah room. It was a bit of hike to the lounge, but that was ok with me. They left a nice gift in our room. That was a nice touch! (I won't say what in case someone wants to be surprised.)
I prefer AKL's lounge to YC's. To me it is more laid back and relaxing. However, the food at YC wins hands down. They had a bigger and better selection. Everything at AKL is bite size. For example, they both had cheese platters out. At AKL they were tiny slivers of cheese, at YC they had nice chunks of cheese to have with your cracker. At YC you could have a normal size piece of cheesecake or other dessert. Also, YC had doughnuts in the morning, AKL did not. The last couple of days they were putting out soda at YC so you didn't have to ask for it. That was nice.
On about our 3rd day at YC they added little tables and chairs for the kids. They are so cute.
It is hard for me to compare AKL and YC concierge because I really like them both!
I can't think of anything else to say now.
Please continue to ask questions because I know I left out a ton of information.
I'll tell about POR a little later.