Baby Center Rules?

The disability is a non-issue. He was 4 and I know more than one 4 year old boy that still isn't full potty trained.

I totally agree! All children develop at different stages. That is why I am guessing they have rules that they don't always enforce, based on appearance. It isn't up to the CM's to decide who is "too tall" to be in there. I think it was the CM's you happened to get at the time. I wouldn't worry about it too much!:lovestruc
 
I disagree due to the fact that his disability could be behavior related and if he was tall, they would kindly ask him to leave. Again, there are other places to change a toddler, young boy, etc.

If they limit the changing tables by age or size then fine. I'm not sure if they do or not since I've only taken in a 1 yr old for a diaper change. But I've also taken in a 4 yr old for the potties do I know they can be on there. And yes there are other places to change a toddler. But the CMs sounded like they were rude. And you are making assumptions that the child was disruptive and was turned away because of that.
 
Returning to the OP's sentiment over the issue:

As you can see there has been various experiences from other guests and no firm set (or at least followed) rules and thus you might have a different encounter each time. I don't think taking anything on this forum as concrete rules and then expecting them to be accurate will be helpful. Heck, I would even say if there was something on Disney's website about the rules (or ADA rules) and printing them out and then forcing your rights while in the park isn't going to be productive at all. At most, what I would do is go with the flow, and when necessary ask for an exception or accommodation and be thankful for what I do receive. If I feel like I wasn't accommodated appropriately, I would not hesitate to make it known later at City Hall or written correspondence. But the last thing you should be doing is fuming for the rest of your trip over how unfairly you were treated. But, I have always found them friendly and helpful.

I went to DLR's site for info on the Baby Care Center
http://disneyland.disney.go.com/plan/guest-services/baby-center-lost-children/
where there are also links on the left-hand side for people with [certain kinds of] disabilities, a link about the First Aid center, and Guest Relations.
None of these pages had any of the information you need or even related enough to jive with what others have posted as their experiences. Unfortunately, I think tiggerjay has the most accurate idea in that a lot is not set in stone, which can work for you or against you, and a lot is left to the interpretation, enforcement, and/or accommodation of the CM with whom you end up dealing.
This is unfortunate in that it can lead to what, to me, was an unreasonable and rude experience that you had with your son, regardless of his height, his age, his behavior, whether or not he has a disability, and whether or not that disability is "visible." What you describe is bad customer service, period. No explanation, no posted rules that would disqualify you, and, worst of all, no kindly suggestion of alternative facilities to accommodate your particular needs. You should not have to read on a non-Disney message board about how larger, non-infant individuals can be changed in the First Aid center. That should be something DLR has on their site to help people prepare for their trip. And it's the kind opf detail that really should be something CMs--especially ones monitoring bathrooms and similar facilities for guests' private, personal needs--should know about and help guests out with, starting with the basic concept that guests might have special needs that won't be obvious to the CM with just a glance, so they should ask what might be needed and see how they can help.
Ultimately, just as people have found about less personal issues, like when I read up on people's successes and/or failures in upgrading six-day Parkhopper tickets to seven- or eight-day ones at different places in DLR, if you get an answer you don't like or doesn't match others' experiences, find someone else to ask. It takes energy and time and doesn't make me happy to have as a suggestion for the OP and others with similar questions about how their family will cope with bathroom or breastfeeding issues, but that seems to be the reality.

AJ
 
I totally agree! All children develop at different stages. That is why I am guessing they have rules that they don't always enforce, based on appearance. It isn't up to the CM's to decide who is "too tall" to be in there. I think it was the CM's you happened to get at the time. I wouldn't worry about it too much!:lovestruc

Does not matter if they develop at different ages and that some 4 and 5 year olds are not potty trained there is a clearly posted sign outside of the bathrooms that you have to be under 42 inches to use those toilets. They are legally able to make those restrictions and all CM's should be inforcing that policy so that there is not confusion.
 

Does not matter if they develop at different ages and that some 4 and 5 year olds are not potty trained there is a clearly posted sign outside of the bathrooms that you have to be under 42 inches to use those toilets. They are legally able to make those restrictions and all CM's should be inforcing that policy so that there is not confusion.

It's quite reasonable for a 4-5 year old to be 42" or under. And I'm not sure, but the changing table max could be lower. I think the point is that the CMs handled it badly and could've done a better job pointing this parent in the right direction as to where they could change their child, if in fact there is a height maximum for the tables.
 
Last month my 4 year old DD had to go to the bathroom bad, she is only 40", we were leaving Plaza Inn and I thought there was a regular bathroom also near the first aid station, we were running around trying to find the closest bathroom before she had an accident, I saw the baby center and remembered they had toilets for little ones, relieved I opened the door to go in, and I can tell you we turned right back around after the do not even think of coming in here looks I got from the CM's in there. My poor girl, I finally said lets just go to the one by carnation cafe and of course there was a line. I had never used it when she was smaller and was glad I never did, those were lightening bolts coming out of those eyes not pixie dust.

Sorry, not an answer to the question, just made me think of our bad experience with the center again.
 
It's quite reasonable for a 4-5 year old to be 42" or under. And I'm not sure, but the changing table max could be lower. I think the point is that the CMs handled it badly and could've done a better job pointing this parent in the right direction as to where they could change their child, if in fact there is a height maximum for the tables.

3Minnies1Mickey hit the nail on the head. They are Disney! Not Chuck E. Cheese or something. The CM's in the a Baby Center are suppose to spread magic just as much as the rest of the cast members. Questions should have been asked based on the situation the Op explained.
As far as the PP since she was 40 in you should have gone in smiled nicely at them and said she had an accident where can I change her. If she was 40 in she could use the facilities. It's not like you're going to have them change her. I'm sorry they did that too you. :confused3
 
Last month my 4 year old DD had to go to the bathroom bad, she is only 40", we were leaving Plaza Inn and I thought there was a regular bathroom also near the first aid station,
There are bathrooms on the Tomorrowland side of Plaza Inn. They are right beside Plaza Inn before you get to Star Tours. (For future reference.)
 
you are making assumptions that the child was disruptive and was turned away because of that.

I am NOT making assumptions, I am saying that when children misbehave (which could be in this case) it draws attention to their age/size, that could be the reason this family was told he was too big! As a special education teacher, I DO know that many children who are "disabled" at 4 have some behavioral challenges.

I have NEVER experienced any CM rude in the BCC, so it surprises me that someone would be unless there was just cause. Either way, sometimes a simple explanation will avoid problems. Can't wait to be back in the BCC in a few days!
 
I am NOT making assumptions, I am saying that when children misbehave (which could be in this case) it draws attention to their age/size, that could be the reason this family was told he was too big! As a special education teacher, I DO know that many children who are "disabled" at 4 have some behavioral challenges.

I have NEVER experienced any CM rude in the BCC, so it surprises me that someone would be unless there was just cause. Either way, sometimes a simple explanation will avoid problems. Can't wait to be back in the BCC in a few days!

As a Pre-K teacher for 10+ years I can say that at times all 4 year olds can showcase bad behavior! :lmao:
There is no reason to be rude to a parent coming into the BCC at all whether or not their child was acting up. DL can be a lot for any child whether they have a disability or not.
Many times as a parent is coming it to the BBC it is to regroup and make a child feel better. After all we are talking about using the center to change diapers when the diapers are wet. Or to feed a toddler or a baby when they are hungry. They aren't going to be all rainbows and sunshine at this point in the day.
Saying that just because we haven't had the same experience has some else doesn't make it not so. Their have been a few people that have said that they have had less then a stellar experience.
The point is that the BBC is for children 42" or less. Families with these children are allowed to use it regardless of their behavior. CM's should be there to help the families as they come in. Saying 'you can't be in here' isn't helping. Advising a parent of the nearest restroom would open up a line of communication. Which would show case excellent customer service. Which is what we have all come to love about most of DL. :goodvibes
 
Wow! I didn't know there were rules either! I used the baby center several times during our September trip. DD was note quite 4 months and DS wasn't quite 2 (and not potty trained). They were EXTREMELY helpful and curteous each time we used it. And I went in both by myself with both kids or one kid or with DH and I each tackling one kid. One time I went in there just DD and myself and nobody else was in there but the two CMs who were working. After I fed DD, I had to pee REALLY bad and DH (and the rest of my fam) were on the other side of the park and the CM was really sweet and offered to hold DD while I used the restroom. I left the door cracked of course but I have found them to be nothing but very accomidating.
 
My husband used to regularly work in the baby care center at Animal Kingdom and he has told me that there are NO rules as to who can and who cannot use them. As long as you are quiet and respectful to other people in there, there should be no issues. I would have had quite the conversation with management if I was talked to like the OP was!
 
My husband used to regularly work in the baby care center at Animal Kingdom and he has told me that there are NO rules as to who can and who cannot use them. As long as you are quiet and respectful to other people in there, there should be no issues. I would have had quite the conversation with management if I was talked to like the OP was!
NOW that makes more sense. It's for families and everyone needs to be respectful of everyone else and THEN there shouldn't be any issues. I know what you mean about being talked to like that. That was just not OK no matter what the circumstances! :confused:
 
How is a stern...he is too old to be in here, too harsh and soooo bad????? Maybe OP is sensitive and it was more shocking? I am shocked that sooo many people jump on this contact mangers, etc. bandwagon. NONE of us were there and I am pretty sure most, if not ALL of us, have said they have NEVER had a problem!

OP-sorry you felt it was a stern comment.... Give it a try again, it is a GREAT resource!
 
How is a stern...he is too old to be in here, too harsh and soooo bad????? Maybe OP is sensitive and it was more shocking? I am shocked that sooo many people jump on this contact mangers, etc. bandwagon. NONE of us were there and I am pretty sure most, if not ALL of us, have said they have NEVER had a problem!

OP-sorry you felt it was a stern comment.... Give it a try again, it is a GREAT resource!

It is a great resource and maybe you'll get a friendly CM the next time you try. ;)
 













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