AWFUL Orbitz Experience!

[patty57]

I received a nice email from Orbitz Customer Service.

They agreed with me that I shouldn't just be "happy" that I saved $100.00 and accept poor Customer Service as part of the "deal".

They said it is inexcusable that any of their agents not know something as basic as what the 12 digit Disney confirmation # is.

They even added some funds to my Orbitz rewards account as compensation for my time and frustration.

I did not ask for or want any compensation(an apology and promise to fix the problem was all I wanted),but the funds given to me was a wonderful gesture and showed me they do care about their Customers.

Good for them and good for you!

 

[sunsetbeachgal]

Just back from our trip booked on Orbitz at POFQ...absolutely no problems of any kind and we got upgraded from standard rooms (we had two rooms) to garden view and a corner king next to it!! I did not have my 12 digit Disney confirm (we did not use ME), and did not do on line check in. I booked Orbitz because of a summer discount at POFQ that was less than the Disney summer discount, and would do it again!

 

[bumbershoot]

I received a nice email from Orbitz Customer Service.

Glad you were made happier.

You need it if you are going to register for Magical Express from/to the airport.

Orbitz (same with hotels.com) shows (on the, for example, POR page when looking up a night's stay):

To book Disney's Magical Express Service visit Disney's Magical Express Service Web site at www.disneysmagicalexpress.com/US to register once you have completed your booking.

When I had just the hotels.com number I was able to use their number in place of the hotel reservation number.

I would want the 12 digit for adding it to my WDW account. So that I can obsessively look at the reservation over and over.

 

[WEDWDW]

Good for them and good for you!

Thanks!

 

[malacajo]

You got someone on the phone who didn't know what they were talking about. Happens sometimes, it happens booking through Disney too. An Orbitz reservation apparently doesn't even show in Disney's system until it's turned over to the resort for room assignments. Disney CRO can do nothing with an Orbitz reservation. But Orbitz should have been able to give you a reservation number that could be used to book DME through the website, that sort of thing.

I have always said that you can call Disney, get one answer, call an hour later and get another answer..I think it's this way sometimes no matter who you talk to!