ercrbc
Mouseketeer
- Joined
- Jun 24, 2009
- Messages
- 493
We checked into AKV yesterday with our group of 12. I hate to be asking, but I am in need of the member satisfaction phone or email. I know I have seen it posted many times on this board.
The good: our room is beautiful, was clean and ready when we checked around 3pm. We are in a ded 2BR, it is a LONG hike from the lobby, but we all have cars and won't be using the buses so not a huge issue. My early birds were up at 6am this morning and have really enjoyed seeing Zebras, Giraffes, Emus, Yaks (I think?) all wandering around eating. We are on the 5th floor, I do agree with those that have said request a lower floor for a better view.
The bad: Bell Services. Awful experience yesterday. We arrived at 3:10, had BS unload the van for us and were told to call as soon as we were in the room. I was concerned b/c we had been to Publix and I didn't want the milk, beer or lunch meats to go bad before they got to the room with them. I was assured they would be refrigerated. Okay so we drove the LONG way to the Pumba section and immediately called for our things. It was 3:30 and were scheduled to go to the Grand Gathering Safari adventure at AK which started at 5:30. I was admittedly nervous about getting our things in the hour before we needed to leave, but was told it would be 20 minutes. At 4pm, I called and asked where our things were, we needed the groceries, to change clothes, my camera and other park bag. I was told it was already on the way and would be there any minute. 45 more minutes and 3 more phone calls and I was continually told this.
We left for the Safari at 4:50, NO sign of BS,I was worried about the milk, and I was DYING for a water bottle but whatever. We had already paid for the Safari and weren't going to be late.
We got to the Safari on time and I was pulled aside and told I couldn't ride (I am 28wks pregnant and thought that would be the case). So my family went on the safari and I was taken to the Tusker House to wait. I figured I would call and make sure our luggage was taken care of during that time. Several frustrating phone calls and not getting in touch with anyone helpful caused me to have a *tiny* hormonal moment. Thankfully I was with a wonderful CM who offered to make the call and figure out our luggage so I could relax and enjoy the dinner. She came back and told me she ensured that our luggage and groceries would be in our room when we got back, and the groceries would be put in the fridge. AWESOME. All I needed to hear.
WELL.....we arrived back at the room at 8:30pm, exhausted from our long drive and safari experience. I was ready to shower and put the kids to bed. Luggage was there, groceries were there too. BUT...all 4 of my king size pillows (did I mention I'm pregnant? I have to have a lot of pillows to sleep) were SOAKED. My kids sleeping bags were wet, the beer was out on the counter and had NOT been kept cold. Open the fridge and the milk was put up but they had BROKEN the gallon and it was leaking all over the place! It looked like they had been playing soccer with it and just tossed it into the fridge after. It had been what RUINED my pillows and wet the sleeping bags. I called BS, was told a MGR was not available but would call me back.
I waddled my chubby self down the half mile or so to the lobby to see him directly. I thought the belly may help me out a little
He was wonderful and gave us a credit that will more than cover the cost of the pillows. He told me new milk would be sent up and 4 extra pillows. That was okay, I felt like he listened and was dealing with what happened.
Got back to the room and Mousekeeping brought new milk very quickly. They didn't bring the pillows though. 3 trips and over an hour later and finally we had the extra pillows. It was 10:30 by the time we could settle in and put the kids down.
My neck is killing me this morning from the pillows, but whatever. We will head to Target to get new ones this afternoon.
We had a few other slight issues at check in as well, there was no parking pass waiting for us, and all of our reservations were in the wrong name. Not arms and legs but certainly annoying. Plus I was called the wrong name 3-4 times in all my phone calls with bell services.
To sum it up, I would like to contact the member satisfaction and just report the experience.
I know I am pregnant and *slightly* hormonal, but regardless I was not terribly impressed with our first day at Kidani. We both layed in bed on the terrible tiny pillows wishing we were at OKW
Thoughts? Anything else I can do?
The good: our room is beautiful, was clean and ready when we checked around 3pm. We are in a ded 2BR, it is a LONG hike from the lobby, but we all have cars and won't be using the buses so not a huge issue. My early birds were up at 6am this morning and have really enjoyed seeing Zebras, Giraffes, Emus, Yaks (I think?) all wandering around eating. We are on the 5th floor, I do agree with those that have said request a lower floor for a better view.
The bad: Bell Services. Awful experience yesterday. We arrived at 3:10, had BS unload the van for us and were told to call as soon as we were in the room. I was concerned b/c we had been to Publix and I didn't want the milk, beer or lunch meats to go bad before they got to the room with them. I was assured they would be refrigerated. Okay so we drove the LONG way to the Pumba section and immediately called for our things. It was 3:30 and were scheduled to go to the Grand Gathering Safari adventure at AK which started at 5:30. I was admittedly nervous about getting our things in the hour before we needed to leave, but was told it would be 20 minutes. At 4pm, I called and asked where our things were, we needed the groceries, to change clothes, my camera and other park bag. I was told it was already on the way and would be there any minute. 45 more minutes and 3 more phone calls and I was continually told this.
We left for the Safari at 4:50, NO sign of BS,I was worried about the milk, and I was DYING for a water bottle but whatever. We had already paid for the Safari and weren't going to be late.
We got to the Safari on time and I was pulled aside and told I couldn't ride (I am 28wks pregnant and thought that would be the case). So my family went on the safari and I was taken to the Tusker House to wait. I figured I would call and make sure our luggage was taken care of during that time. Several frustrating phone calls and not getting in touch with anyone helpful caused me to have a *tiny* hormonal moment. Thankfully I was with a wonderful CM who offered to make the call and figure out our luggage so I could relax and enjoy the dinner. She came back and told me she ensured that our luggage and groceries would be in our room when we got back, and the groceries would be put in the fridge. AWESOME. All I needed to hear.
WELL.....we arrived back at the room at 8:30pm, exhausted from our long drive and safari experience. I was ready to shower and put the kids to bed. Luggage was there, groceries were there too. BUT...all 4 of my king size pillows (did I mention I'm pregnant? I have to have a lot of pillows to sleep) were SOAKED. My kids sleeping bags were wet, the beer was out on the counter and had NOT been kept cold. Open the fridge and the milk was put up but they had BROKEN the gallon and it was leaking all over the place! It looked like they had been playing soccer with it and just tossed it into the fridge after. It had been what RUINED my pillows and wet the sleeping bags. I called BS, was told a MGR was not available but would call me back.
I waddled my chubby self down the half mile or so to the lobby to see him directly. I thought the belly may help me out a little
He was wonderful and gave us a credit that will more than cover the cost of the pillows. He told me new milk would be sent up and 4 extra pillows. That was okay, I felt like he listened and was dealing with what happened.Got back to the room and Mousekeeping brought new milk very quickly. They didn't bring the pillows though. 3 trips and over an hour later and finally we had the extra pillows. It was 10:30 by the time we could settle in and put the kids down.
My neck is killing me this morning from the pillows, but whatever. We will head to Target to get new ones this afternoon.
We had a few other slight issues at check in as well, there was no parking pass waiting for us, and all of our reservations were in the wrong name. Not arms and legs but certainly annoying. Plus I was called the wrong name 3-4 times in all my phone calls with bell services.
To sum it up, I would like to contact the member satisfaction and just report the experience.
I know I am pregnant and *slightly* hormonal, but regardless I was not terribly impressed with our first day at Kidani. We both layed in bed on the terrible tiny pillows wishing we were at OKW
Thoughts? Anything else I can do?
...
.
