tuliptwirls
Earning My Ears
- Joined
- Apr 20, 2009
- Messages
- 57
Disney annual passholders I need your help. Non Disney annual passholders who think the situation outlined below is not right, I need your help. I am attempting to clarify the rules surrounding Disney annual passes and FastPass+ booking. I have been on the phone with various cast members for many hours over many days/weeks. Each cast member had a different explanation of annual passholders booking privileges. I would like to contact Disney again and ask them to clarify their policy and ideally to put this policy in writing. It seems unfair that guests are spending upwards of $700 for each pass are provided with inconsistent and inaccurate explanations of annual passholder entitlements regarding FastPass+ booking. Can you please help me with the wording below. Also, please let me know if you have any suggestions of wording or questions to add. This is a rough draft.
As quoted from Disney’s website: “Annual Passholders can plan 7 days of FastPass+ selections within any 30-day period for one park per day.” This is only true if you do not have a Walt Disney World Resort stay within a 60 day window from the time you plan to use your first FastPass+ selection. If you have a resort stay booked, Disney groups the 30 day and the 60 day FastPass+ booking windows together and your 60 day FastPass+ selections override the ability to book 7 days of fastpasses in your 30 day window.
If you do not have an onsite resort stay booked you may book up to 7 days worth of FastPass+ selections for one park per day.
As quoted from Disney’s website: “Passholders with reservations at a Walt Disney World Resort hotel can start making FastPass+ selections as early as 60 days prior to the check-in date―and can secure FastPass+ selections for the length of stay or up to 7 days”. Is this a typo on the Disney website? Should this read 14 days?
“Please note that if your length of stay is longer than two weeks, FastPass+ selections can be made for up to 14 days”. Is it true that if you have two ten day trips in a 60 day window you can still only make 14 days of FastPass+ selections? Based on what I was told, guests have 14 days total in that 60 day window regardless of how many different trips and onsite stays they may have booked.
Important to note and not shared by Disney:
If you have an onsite Walt Disney World Resort hotel reservation, the fast passes reserved for your onsite trip will erase the potential to book 7 days of FastPass+ selections within any 30-day period for one park per day, (even if you are attempting to book FastPass+ selections in a 30 day window that does not coincide with your 60 day resort stay window).
Why this matters to you as an annual passholder. I had a September onsite stay booked at the Contemporary for 10 days. When I attempted to plan a last minute trip in July I was told I had no Fast passes to book because my fastpasses were already reserved for my future September stay. My only options were to cancel September’s fastpasses or to book an onsite stay. Even though my September trip was 50+ days away, I was being excluded from booking fastpasses in the current 30 day window, in July.
If you have a future onsite resort stay booked at 60 days and have fastpass+ reservations for 7 days you will not be able to book fastpasses for any time from the current day until your future trip.
I have to imagine this policy might affect annual passholders who live close enough to Florida to make short trips or last minute trips. Guests should not be punished for having future onsite resort reservations. Guests should not be forced to stay onsite to book fastpasses within a current 30 day window.
Why this should matter to Disney
As a first time annual passholder my once a year trip to Disney turned into four trips this year. I couldn’t seem to pass up another trip once park tickets were paid for. We still spent plenty of money on food, merchandise, and hotel. Without the annual passes my family would have only taken one vacation to Disneyworld. Purchasing annual passes for my family generated an increase profit for Disney. Yet, I feel like annual passholders are not receiving fair treatment when it comes to fastpass+ booking. We are not getting what is being advertised.
Before purchasing the annual pass I researched the cost and what the annual pass entitled me to. I don’t know why the area surrounding fastpass+ booking is so murky and unclear. I received incorrect information from each cast member I spoke with. Why is this policy not standard and in writing for both Disney employees and Disney guests?
As quoted from Disney’s website: “Annual Passholders can plan 7 days of FastPass+ selections within any 30-day period for one park per day.” This is only true if you do not have a Walt Disney World Resort stay within a 60 day window from the time you plan to use your first FastPass+ selection. If you have a resort stay booked, Disney groups the 30 day and the 60 day FastPass+ booking windows together and your 60 day FastPass+ selections override the ability to book 7 days of fastpasses in your 30 day window.
If you do not have an onsite resort stay booked you may book up to 7 days worth of FastPass+ selections for one park per day.
As quoted from Disney’s website: “Passholders with reservations at a Walt Disney World Resort hotel can start making FastPass+ selections as early as 60 days prior to the check-in date―and can secure FastPass+ selections for the length of stay or up to 7 days”. Is this a typo on the Disney website? Should this read 14 days?
“Please note that if your length of stay is longer than two weeks, FastPass+ selections can be made for up to 14 days”. Is it true that if you have two ten day trips in a 60 day window you can still only make 14 days of FastPass+ selections? Based on what I was told, guests have 14 days total in that 60 day window regardless of how many different trips and onsite stays they may have booked.
Important to note and not shared by Disney:
If you have an onsite Walt Disney World Resort hotel reservation, the fast passes reserved for your onsite trip will erase the potential to book 7 days of FastPass+ selections within any 30-day period for one park per day, (even if you are attempting to book FastPass+ selections in a 30 day window that does not coincide with your 60 day resort stay window).
Why this matters to you as an annual passholder. I had a September onsite stay booked at the Contemporary for 10 days. When I attempted to plan a last minute trip in July I was told I had no Fast passes to book because my fastpasses were already reserved for my future September stay. My only options were to cancel September’s fastpasses or to book an onsite stay. Even though my September trip was 50+ days away, I was being excluded from booking fastpasses in the current 30 day window, in July.
If you have a future onsite resort stay booked at 60 days and have fastpass+ reservations for 7 days you will not be able to book fastpasses for any time from the current day until your future trip.
I have to imagine this policy might affect annual passholders who live close enough to Florida to make short trips or last minute trips. Guests should not be punished for having future onsite resort reservations. Guests should not be forced to stay onsite to book fastpasses within a current 30 day window.
Why this should matter to Disney
As a first time annual passholder my once a year trip to Disney turned into four trips this year. I couldn’t seem to pass up another trip once park tickets were paid for. We still spent plenty of money on food, merchandise, and hotel. Without the annual passes my family would have only taken one vacation to Disneyworld. Purchasing annual passes for my family generated an increase profit for Disney. Yet, I feel like annual passholders are not receiving fair treatment when it comes to fastpass+ booking. We are not getting what is being advertised.
Before purchasing the annual pass I researched the cost and what the annual pass entitled me to. I don’t know why the area surrounding fastpass+ booking is so murky and unclear. I received incorrect information from each cast member I spoke with. Why is this policy not standard and in writing for both Disney employees and Disney guests?
