I'm thinking that English may not be VMK_April's native language; she seems to have a pattern of sending replies which don't quite fit the questions. Last weekend I used Contact Us to ask if there's any other way for me to get the Inferno pin, since I kept getting bumped offline frequently while I was waiting to get into the random number game. I just now got an email from her, saying: "Thanks for writing to us to let us know your thoughts about our recent Event. We're sorry that you did not enjoy it 100% and hope that you will attend another event in the future."