We stayed at the HRH last July. (I believe the 5th floor.) The people in the room next to us had a small dog that barked a lot during the night. We tried to let it go, but my DH broke and finally called the front desk. They asked him to go next door and ask the other guests to quiet their dog. He was also told that it was ther priviledge to have their pet on vacation with them. At that point, my husband explained to them that we were also paying for a hotel room to "sleep" in. Nothing was done. The next night it started again. We called again and finally someone came to their door (the dog really started barking then). We checked out the next day. The guys from luggage told us that they should have moved us, only certain floors allowed pets--this was never explained when we were calling.
We didn't know that the hotel allowed pets when we booked. Next time we will definitely ask for a room on a pet free floor. I love dogs, but don't want to sleep where the previous guest may have had a dog on the bed.
We ran into many people with dogs through out the hotel.
kim