I am sitting here as a resort cast member just shaking my head. These are the guests (if they make it) who will be at the Front Desk complaining and asking for compensation. They will tell us that we ruined their vacation by closing the parks and whining because all of the restaurants are not open.
Less that one hour before Charley hit us, I had a man standing at the Front Desk complaining to me because we had closed Pleasure Island on a Friday night. He said that he was there on his honeymoon and that we were ruining it because there was no place to take his new wife for the evening. I tried to explain that the hurricane was hitting us within sixty minutes and that everything in Orlando/Kissimmee was closed. But he didn't want to listen to me. I wanted to tell him what he should be doing on his honeymoon, but I kept my mouth shut. I had another guest who called from his room as the storm was actually hitting and cursed at me because his mini-bar was not full. He wanted it filled immediately. When I explained that our manager had decided that no cast members were to go out in the storm until it abated, he screamed at me. He said that he paid good money to stay there and he wanted what he was entitled to get.
The next morning, the Disney crews were out by 4:00 am cleaning up tree branches, leaves, and other debri. At 8:00 am, a man came to the desk and told me "well, I guess your storm was a bust. You were just trying to scare us all last night." What can you say to idiots like that. I had already watched television that morning and had seen devastation all over the Kissimmee area. But I guess people like that do not know how to watch television news.
WDW resort guests were lucky because Disney has its own power plant and underground power lines. But almost every residence and other businesses in a four county area were without power. Some of our cast members only got power back last week at their homes after two weeks in the dark. Three people I work with still cannot live in their homes because of severe damage.
I have also gotten to the point that I don't care if the weather hit during your vacation. Every guest that books with CRO/WDTC has the option of buying
travel insurance. In our notes for each reservation, it states whether the guest turned down travel insurance. If a guest was offered the option and turned it down, why should I care if bad weather interrupts their trip. Bad attitude, I know. But I am catching it from some of our guests.