AP rates not showing up - looping back to purchase AP

[Suenosdelmar]

So I read about this problem in a thread from a month or so ago before we had an AP and now it is happening to me.

I had my MDE account (on my pc - don't use my phone much) and we just bought my husband (who did not have his own MDE) an AP which I linked to him in my friends and family list. The AP rates for resorts and parties were working fine/showing up for a few weeks, but now they won't show up and it just keeps looping me back to buying an AP. I can however book fast passes for him for the next 30 days, but nothing else with an AP.

I emailed for tech help and they told me to call the internet help desk. I called and she told me there were recent changes made and the person who holds the AP has to have their own MDE account and I have to send him an invite which will allow us to be linked and then I can book stuff under his MDE and it will be linked to mine.

So I tried opening an MDE for him and reassigning the ticket to him at his MDE and it still does the looping back to buying an AP on both MDEs. I have cleared cookies, caches, changed browsers and changed computers and it still loops me back. I am getting pretty mad since the AP is obviously not cheap and I am wasting a ton of time on something I should not have to waste time on.

Is anyone else having this problem and has anyone resolved it? Thanks in advance!

 

[wishicouldgomoreofte]

So I read about this problem in a thread from a month or so ago before we had an AP and now it is happening to me.

I had my MDE account (on my pc - don't use my phone much) and we just bought my husband (who did not have his own MDE) an AP which I linked to him in my friends and family list. The AP rates for resorts and parties were working fine/showing up for a few weeks, but now they won't show up and it just keeps looping me back to buying an AP. I can however book fast passes for him for the next 30 days, but nothing else with an AP.

I emailed for tech help and they told me to call the internet help desk. I called and she told me there were recent changes made and the person who holds the AP has to have their own MDE account and I have to send him an invite which will allow us to be linked and then I can book stuff under his MDE and it will be linked to mine.

So I tried opening an MDE for him and reassigning the ticket to him at his MDE and it still does the looping back to buying an AP on both MDEs. I have cleared cookies, caches, changed browsers and changed computers and it still loops me back. I am getting pretty mad since the AP is obviously not cheap and I am wasting a ton of time on something I should not have to waste time on.

Is anyone else having this problem and has anyone resolved it? Thanks in advance!

Yes. I have been having the exact same problem. I am the AP holder, have my own MDE account on PC, do not have smartphone or apps.
It worked on August 21 & 22 for me, then suddenly started the looping to buy . I also cleared cookies, cache, tried different browsers, etc.
I called IT help Friday the 25th, and they said my AP voucher is too old for system to recognize it. It recognized it 4 days before!!! I will try on Monday to talk to ticketing. Hopefully, if they don't know how, they will ask someone who does. My AP voucher is from 6-15-2010, but does not need to be activated until 12-31-2030. I bought several when they started raising the prices for APs so high, and some more before I retired. I intend to go another 15 years of so, and get 2 trips from each AP. These Disney IT "glitches" are maddening. I had been checking the DIS, figuring others must be having the same problem, but yours is the first post I have seen referencing it. Makes me feel better though.

 

[Suenosdelmar]

Thanks for your reply. I saw a thread awhile ago somewhere that this was a problem and then IT fixed it. This was before I had bought my husbands annual pass so I did not experience it.

I got the feeling talking to IT they had no idea what was going on and that their fix for me was not going to work, which it did not. So whatever update they released a week or so ago messed things up for some people - maybe just people with vouchers? I emailed the help desk again explaining everything thoroughly, but as of yet, nothing has changed in my account. Hopefully more people will complain so they know this is not just an individual account problem.

 

[marko]

I am having the same problem also. I will call IT to try and fix it.