tinkerbellmagic
DIS Veteran
- Joined
- Apr 15, 2003
- Messages
- 3,222
Anyone else having trouble accessing the AP site this morning?
tink
tink
Anyone else having trouble accessing the AP site this morning?
tink
I can't get in either, under my number nor my husbands. Hopefully they are fixing it as the prices coming up yesterday were incorrect. They were not discounting weekends, but should've. I normally never have a problem with their site (as others often do).
I booked AP with the rack rate weekends. If this was a mistake, as you mentioned above, will they correct it or will I have to call to get it corrected. Thanks!tink
I booked AP with the rack rate weekends. If this was a mistake, as you mentioned above, will they correct it or will I have to call to get it corrected. Thanks!tink
It is because the AP discounts are a flat rate ($50, it looks like) and the AAA is a percentage. On the more expensive rooms the % is going to be better than the flat rate, so AAA trumps AP.
Finally able to get into the AP site. It is still showing rack rates for Fridays, Saturdays, and Sundays. Thanks for letting me know I better call and check on my AP booking to see about getting those weekend rack rates removed. Are we only able to call to check on AP rates during daytime hours? Are we sure the rack rates are not supposed to be there? Thanks!
tink
Where are you staying? The Values have different rates for the weekends ($69, I think) and $49 during the week. The mods are $99/night all week. I know that to be the case - I booked CSR over a weekend and it shows the same price for each night. I also got a quote on SSR for the weekend, and it was $502 ($149x3 + tax). No one seems to be too sure what the deal is on the deluxes. Just call CRO and tell them that you booked a trip but you think the rates were wrong, that you thought the discount was for every night. Or price out a new reservation and if the amount is different, ask them why. They know the system has not been working right so they ought to fix it for you if there was a glitch.
Where are you staying? The Values have different rates for the weekends ($69, I think) and $49 during the week. The mods are $99/night all week.
We are staying at WL
7 nights
Sunday is not included in the promotion time frame, so it is 245 pn
Mon-Thurs is 175 pn
Fri and Sat are 225 pn
Total for 7 nights is 1456
I will call. I have to sneak the phone call as DGS is over today and he does not know about this yet. He is my little Disney buddy.
tink
Please post back after your phone call. As I've mentioned, the website is posting $149 for 1/26 (a Saturday night), but when I called CRO I was quoted $99 for that same night. The CM said that the AP site was experiencing some glitches. Hopefully you'll get the weekends for the same price as the weekdays.
Ok, I called today about our previously booked 7 night at WL. My concern was that I was paying AP for M-Thurs, but rack for Fri and Sat. The CM checked and said we are paying the AP rate 175 pn for Mon-Saturdaybut of course still paying 245 (rack) for the Sunday that is not included in the AP promotion. She said the total comes up to 1456 because of the added tax. Well, I am happy that the AP rate is for the week.
I wish they would correct the AP site to reflect that the AP rates include the weekends as well.
On a side note, I have never had such a difficult time understanding anyone (cm had an incredibly thick accent), so the call was especially time consuming (as the long distance minutes are ticking away) with lots of me saying 'pardon me, what did you say?'). I knew I should have called back to get someone else because I was also calling to check availability elsewhere at the same time. I finally had to tell her to please quote the prices using single numbers such as two two four four instead of two thousand forty four, that is how bad it was.
Well, it all ended with a good result.
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