Somewhat interesting - I requested a refund for two 7-day timed tickets with date during the closure period and received a refund on my credit card the next day.
They will get to it.
To be fair, I’m not sure their most loyal base includes all of us getting refunds on passes haha since we are all leavingWe have 3 platinum annual passes. Have not received the initial partial refund or the full refund. Partial requested in June and full in August. Emailed last week asking for an update and was told it was “in process”
Disney is really treating their most loyal base terribly.... IMO.
To be fair, I’m not sure their most loyal base includes all of us getting refunds on passes haha since we are all leaving
but yes, it’s quite the cluster
Totally disagree. I would wager 99% of folks cancelling are coming back as soon as travel restrictions, etc are lifted. That being said, I still think they’re coming back even though WDW continues to botch what is actually a very generous refund policy.To be fair, I’m not sure their most loyal base includes all of us getting refunds on passes haha since we are all leaving
but yes, it’s quite the cluster
I wouldn’t argue it either lol. However, I’ve had multiple phone calls with customer service over 4 different APs. Disposition varied for each Kept the extension, partial refund & others cancelled entirely. For the ones with refunds due to refusing the extension, reminded each call that the expiry date would eventually reflect the correct information.I am at Disney today. Our original APs expire tomorrow. We received a refund over $1k for our 3 APs. MDE still shows February expiration. Guest relations confirmed in person that this was accurate. I do not understand what Disney is doing but Ill take it.
For those who received a refund check, was there any memo or calculation/explanation included? From what I read, it sounded like no explanation was included, and everyone’s left to guess how the refund was calculated and whether it was accurate or not.