AP Only Info Thread Reservation System /Extensions / Refunds

[n2mm]

My daughter finally has her last refund arriving today. She got her first 3 early July. The last one was paid cc/gc. Email said 6-8 weeks and it was closer to 8 Weeks. It’s coming in my granddaughter (15) name. Surprised they cut a check to a minor. I’m still waiting for 2 refunds for my husbands that were requested on April 28th.....(called 3 times, and told every time both were marked for refunds. Expiring AP and new, unused renewal certificate $700+).

 

[Hummingbird]

Monthly payment plan for Gold APs. I didn't request anything, and passes show the extended-extended dates. I am able to make reservations through the original 117 day extension (but not the extra 30 days). Anyway, our monthly payments have not restarted. It usually charged on the 21st, but our card hasn't been charged for July or Aug. Does this mean my passes were actually cancelled? Or, maybe bc we started paying 2 months before activating the passes originally they are somehow catching it up and will be charged starting the 3rd month after park opening? Has anyone else reported anything like this?

I mentioned in here last week that my monthly payment was not charged on August 13th as usual (but they did charge it in July). I did not call the pass holder line because I just didnt want to end up getting something messed up and possibly canceling the pass or other ones that are on my account. As of today they still have not taken the monthly payment but my pass is still valid as we have been to the parks twice since 8/13. I am just going to wait and let them start charging again on their own. Hope this helps.

 

[ChipNdale8887]

This is very strange. Have two paid-in-full platinum APs originally set to expire August 25th - both with conformed cancellation emails. Today I received only one refund check (despite the purchasing credit card still being active) for...wait for it...$383.18! I assume they are refunding the 117 day park closure period separately and using the prevailing annual pass price to calculate the refund (actually an over-estimate in our case as the passes were renewals with the discount). Quite the process!

We also received 2 checks for $383.18 for our out of state Platinum passes. I believe this is for the 117 days it was closed. $1200 plat AP / 366 days = 3.28 x 117 days = $383

 

[ErinsMommy]

So I just got an email that says:
“We thank you for your patience and understanding during our Annual Pass refund process. After looking through your account we noticed that your request to cancel was never processed so I did the opt-out for you for all 3 Annual Passes. Our team will begin to process the Annual Passes that requested to opt-out sometime in September with no set date as of yet.”

im seeing others got their refund already!. Also is the “late opt out” less than what I would have gotten when I opted out on July 15th?

 

[JoJoGirl]

Weird stuff happening today.

I didn’t cancel my AP, so it is still showing in MDE. However, the 30-day extra extension has disappeared!

My pass was originally set to expire December 12. With the 117 closure period plus the extra 30-day extension, the new expiration date was May 8. However, when I checked it today, it says it expires April 8! This is very concerning to me because I have a trip booked the first week of May and was planning to use that AP.

Is anyone else having the issue where their 30-day extension has disappeared?

EDIT: And just like that, the expiration is back to May 8. WHEW! They must be messing with the system today, lol.

 

[OKW Lover]

I've got a FL Resident Platinum AP paying on the installment program. Original expiration date was 1/4/21 but has been extended by the 30 days to 2/3/21. AP installments have resumed. Shouldn't the expiration be extended the 117 days the parks were closed?

Anybody else in this position? Not an issue right now as there is a long time for it to work out. Just wondering what other's experiences have been.

 

[jesskeys91]

Platinum Pass paid in full (out of state)
Expired during the closure on May 14
Received a check for my partial refund of $306.13
Check has already processed into my account but as of today my pass is still showing in MDE.

 

[mitsukoshi samurai]

I've got a FL Resident Platinum AP paying on the installment program. Original expiration date was 1/4/21 but has been extended by the 30 days to 2/3/21. AP installments have resumed. Shouldn't the expiration be extended the 117 days the parks were closed?

Anybody else in this position? Not an issue right now as there is a long time for it to work out. Just wondering what other's experiences have been.

monthly payments will not get 117 days

 

[dina444444]

I've got a FL Resident Platinum AP paying on the installment program. Original expiration date was 1/4/21 but has been extended by the 30 days to 2/3/21. AP installments have resumed. Shouldn't the expiration be extended the 117 days the parks were closed?

Anybody else in this position? Not an issue right now as there is a long time for it to work out. Just wondering what other's experiences have been.

With monthly payments you had to call to have the expiration date extended for the closure. If you did not call you would only pay the remaining payments between when the parks reopen and the original expiration and you won't owe for the payments that fell during the closure.

 

[jo-jo]

Little bit of odd twist. Last year we took the family to disney on our dime. Most people needed tickets which were upgraded to AP at the park. My DD and DSIL had APs that needed to be renewed. They were renewed before the big price jump. We paid for everything with our CC.

My DD called up maybe two months ago for the closure refund for her family. We got the kids refund on our CC, about $200 per kid. (Gold DVC expires Nov 30) Our DD got a check sent to her for $183. Even though we used our CC to pay for it. We are hoping there is another check/refund coming though. We are assuming that $183 is not for both her and her husband's AP. I wish disney would give some information with the refunds.

We cancelled our AP maybe three weeks ago, since then no refund on them, but really wasn't expecting anything yet.

 

[MarBee]

Out of state Platinum Plus Pass, paid in full- was going to expire June 27th. Contacted Disney once/month since May about getting the 104 days I missed refunded. Tried to avoid the phone and do the chat option but was told to email. This is the response I got to my email:


Thank you for contacting the Walt Disney World® Resort.

We appreciate you taking the time to share your feedback with us and for being one of our valued Annual Passholders.

We would like to apologize for the delay in responding to your e-mail. We are experiencing a larger than normal call, chat, and e-mail volume at this time and are working very hard to get to each and every guest as quickly as possible, while also assisting each guest with the level of care they deserve.

We are sorry for the disappointments you mentioned in your e-mail. It is our goal to create magical memories and exceed the expectations of our Guests during each and every interaction that you have with us. Please be assured that we have shared your comments with our leadership team, along with the appropriate management, as feedback such as yours is taken very seriously.

Unfortunately, we are unable to look into refund amounts, we apologize for the inconvenience. However, once you have received your refund, our escalation team would be able to confirm if the amount was correct or not.

If you have any other questions or challenges, please do not hesitate to contact us by calling us at 407-WDW-PASS (407-939-7277) or by chatting with us in the Help Center of the Walt Disney World® website. When calling, at the voice prompt, please state "Passholder Help Desk" to be routed to our department. Cast Members are available from 7:00 a.m. until 11:00 p.m., Eastern Time, seven days a week. We will be happy to assist you further!

Once again, thank you for contacting us. We sincerely hope that we will have an opportunity to entertain you soon.

Sincerely,

Trudy

 

[Iowamomof4]

Platinum Pass paid in full (out of state)
Expired during the closure on May 14
Received a check for my partial refund of $306.13
Check has already processed into my account but as of today my pass is still showing in MDE.

We got the exact same amount for each of ours, except ours expired May 12. Our Ap's are also still showing in MDE with extended expiration dates. I even still have the link to renew my pass.

 

[ORD2KOA]

We decided to keep our passes. Probably stupid, but since we live here and had paid in full and our renewal was supposed to start in March and now is extended to August next year, we figured, just stick it out.

I read this yesterday and thought it may be of interest to all of us on this thread:

https://liveandletsfly.com/disneys-campaign-against-annual-passholders-backfiring/
It's the kind of thing that I know we couldn't but if we could, wouldn't it be grand to have all of the APs actually stay home for a month - no parks, no Springs, no hotel overnights, no DVC nights, no shopping, nothing Disney at all - and see what Chapek thinks of our value then?

 

[hhandsel]

We got the exact same amount for each of ours, except ours expired May 12. Our Ap's are also still showing in MDE with extended expiration dates. I even still have the link to renew my pass.

Did you get each refund on separate checks addressed to each person who cancelled? If so how far in between did you receive each check? I too am an out of state platinum pass holder and received a check last week for 306.13. However I have three passes total and when I called Disney to inquire about the other checks they said the one I received was for all the members of my party

 

[n2mm]

Did you get each refund on separate checks addressed to each person who cancelled? If so how far in between did you receive each check? I too am an out of state platinum pass holder and received a check last week for 306.13. However I have three passes total and when I called Disney to inquire about the other checks they said the one I received was for all the members of my party

that hasn’t been our case. I got a separate check and today my 15 year old granddaughter got the refund addressed to her. Couldn’t believe they sent a minor a check Even though it showed Nana used her cc. I got my 13 year old granddaughter refund back to my cc. When my daughter got her refunds to her bank account, they were in 2 separate transactions. Again, no rhyme or reason. It’s like each CM is operating independently.

 

[jesskeys91]

We got the exact same amount for each of ours, except ours expired May 12. Our Ap's are also still showing in MDE with extended expiration dates. I even still have the link to renew my pass.

Yep same here. Shows an expiration of 10/8/2020 and has a link to renew.

 

[Iowamomof4]

Did you get each refund on separate checks addressed to each person who cancelled? If so how far in between did you receive each check? I too am an out of state platinum pass holder and received a check last week for 306.13. However I have three passes total and when I called Disney to inquire about the other checks they said the one I received was for all the members of my party

One for each of us, in separate envelopes, addressed to each person (DH and myself). They arrived on the same day.

 

[hertamaniac]

My confidence in the AP cancellation process went from low to abysmal. I had to call ViPassholder Services today to confirm my selection to cancel our APs. Why? Because I got this strange e-mail last week stating that "the system" doesn't show my request for cancellation. I found that to be comical as I have two (2) separate e-mails, one for each AP, that confirms our request to cancel the APs from July.

Of course, I fully documented the phone call this AM as yet another backup and audit trail. And if anyone tells me there are different systems about the e-mail exchange cancellation request vs. the call-in version, then I say the grade goes from abysmal to a complete failure.

This is like folding my arms, pointing out my index fingers and saying, "he went that way".

 

[n2mm]

My confidence in the AP cancellation process went from low to abysmal. I had to call ViPassholder Services today to confirm my selection to cancel our APs. Why? Because I got this strange e-mail last week stating that "the system" doesn't show my request for cancellation. I found that to be comical as I have two (2) separate e-mails, one for each AP, that confirms our request to cancel the APs from July.

Of course, I fully documented the phone call this AM as yet another backup and audit trail. And if anyone tells me there are different systems about the e-mail exchange cancellation request vs. the call-in version, then I say the grade goes from abysmal to a complete failure.

This is like folding my arms, pointing out my index fingers and saying, "he went that way".

I too have been taking notes with dates, times and names. I’ve actually have a timeline printed up. I’ve confirmed my request for a refund late April, June and July. Still nothing for my husband. I got my partial refund mid July. I’m truly sick of dealing with this issue, but my refunds total over $700, so I wait.

 

[hertamaniac]

I too have been taking notes with dates, times and names. I’ve actually have a timeline printed up. I’ve confirmed my request for a refund late April, June and July. Still nothing for my husband. I got my partial refund mid July. I’m truly sick of dealing with this issue, but my refunds total over $700, so I wait.

And as we wait, the corporate monetary interest made on holding those monies has to be equivalent to a new home(s).

Oh yes, a separate online folder has been made to capture all of these events. We did get the partial refund as well.