AP Only Info Thread Reservation System /Extensions / Refunds

[johnnyr]

Now that my AP’s have been extended twice, when I renew, does the renewal start at the new expiration date or is it the original date when I purchased them?

 

[doleddanielle]

Now that my AP’s have been extended twice, when I renew, does the renewal start at the new expiration date or is it the original date when I purchased them?

The renewal period should be with the new expiration date (60 days before, 30 days after)

 

[ORD2KOA]

Now that my AP’s have been extended twice, when I renew, does the renewal start at the new expiration date or is it the original date when I purchased them?

AP will start at the end of the new expiration date. Our original renewal date was in March, shortly after the parks closed. We had already purchased our renewal. The new renewal starts in August.

 

[johnnyr]

Thank you. I was getting conflicting information from a phone CM on the V.I.Passholder line.

 

[BCV2003]

I never received an email so I called the Passholder line this morning to cancel. I only waiting on hold about 35 minutes. We just purchased our passes 2/15/20 and activated them on 2/28/20. What % do you think we should get back on the purchase of our passes? I'm guessing we should get back about 11/12 of our passes. We purchased DVC gold passes for $1531 so by my calculation we should get back about $1400.

Does this math sound about right?

 

[Eastern]

I never received an email so I called the Passholder line this morning to cancel. I only waiting on hold about 35 minutes. We just purchased our passes 2/15/20 and activated them on 2/28/20. What % do you think we should get back on the purchase of our passes? I'm guessing we should get back about 11/12 of our passes. We purchased DVC gold passes for $1531 so by my calculation we should get back about $1400.

Does this math sound about right?

Yes, it does. They were only active for about 2 weeks.

 

[Best Aunt]

I never received an email so I called the Passholder line this morning to cancel. I only waiting on hold about 35 minutes. We just purchased our passes 2/15/20 and activated them on 2/28/20. What % do you think we should get back on the purchase of our passes? I'm guessing we should get back about 11/12 of our passes. We purchased DVC gold passes for $1531 so by my calculation we should get back about $1400.

Does this math sound about right?

Activated on 02/28/2020, my guess is original expiration date was 02/27/2021 plus 117 days means extended expiration is 06/24/2021. Refund should be 07/11/2020 to 06/24/2021. But I think gold passes have block out dates, and I'm not sure if you have to back those out of the equation.

 

[Babars_Wife]

I finally got through today, only waited 20. The CM was very helpful, I did ask if he could tell me how much $$ I would get back and he said they couldn’t share that. What I expected but figured it doesn’t hurt to ask.

 

[Sorcerermikey75]

For Premier passholders just curious what others are doing. The email that was sent noted “A further extension due to theme park closures at the Disneyland® Resort will be applied to your pass 6–8 weeks after Disneyland® Resort Theme Parks reopen.”
Do people think the pass will be extended again for BOTH parks once Disneyland opens (if it opens up 3 months, we get 117 days plus the 30 days added, plus another 3 months and another possible 30 days)? I’m asking because the WDW app shows the extended date but not the DL app, although I understand it’s not open yet and it’s pure speculation. Just getting a feel of what others are thinking and doing. It will get interesting if Disneyland opens next year how they will handle the extension.

 

[Eastern]

Activated on 02/28/2020, my guess is original expiration date was 02/27/2021 plus 117 days means extended expiration is 06/24/2021. Refund should be 07/11/2020 to 06/24/2021. But I think gold passes have block out dates, and I'm not sure if you have to back those out of the equation.

So that's about 348 days which comes out (by my calculations) to be $1459.69. Activated on 2/28 parks shut down March 16 how many adjustments can they make.

 

[ORD2KOA]

Thank you. I was getting conflicting information from a phone CM on the V.I.Passholder line.

This is what is so wrong about having to deal with them on the telephone. Nobody has a record of what they were told and what you are told changes from one person to another.

 

[nicko]

Are there still people out there with a "paid in full" AP who have not gotten an email? I'm still waiting.

I cannot afford to be camped on the phone for an hour or more in the hope of being connected to a CM who will refund my AP. I'm also irritated that I won't be told my exact refund amount. By my calculation, I'm owed well over $1k. I shouldn't have to work this hard to get a refund that I'm rightfully owed. This is a company with enormous resources. They pulled in over 2 billion dollars on the last Marvel movie. I think they can afford to hire the right staff to enable a more painless refund process.

 

[Best Aunt]

Are there still people out there with a "paid in full" AP who have not gotten an email? I'm still waiting.

I cannot afford to be camped on the phone for an hour or more in the hope of being connected to a CM who will refund my AP. I'm also irritated that I won't be told my exact refund amount. By my calculation, I'm owed well over $1k. I shouldn't have to work this hard to get a refund that I'm rightfully owed. This is a company with enormous resources. They pulled in over 2 billion dollars on the last Marvel movie. I think they can afford to hire the right staff to enable a more painless refund process.

I understand and agree with your frustration. I thought the hold time might go down after the first few days. But I didn’t want to wait too long because you never know when Disney will announce something new which causes a new group of people to start calling.

My hold time was only five minutes late yesterday afternoon, so maybe you’ll luck out.

 

[LoriKay]

Are there still people out there with a "paid in full" AP who have not gotten an email? I'm still waiting.

My sister-in-law has a PIF annual pass and has not gotten an email.

 

[jo-jo]

For those keeping score. We haven't gotten emails on our AP either.

 

[Welsh_Dragon]

For those keeping score. We haven't gotten emails on our AP either.

Me neither.

 

[CogsworthTN]

For those keeping score. We haven't gotten emails on our AP either.

We haven’t either

 

[nherbert]

No email for me, have 3 platinum passes. I rey on the DIS for all my information. If it wasn’t for this thread I wouldn’t have known anything. I am wondering if it is because we are international (AUS) and we are just being ignored. I would love to know if other international people get the Passholder emails.

I waited until this thread started having wait times of an hour and then rang. First time I got cut off after 39 minutes, I assumed they shut down as it was 10pm Orlando time. The second time I waited an hour (this was on Friday). Some advice If calling the 7277 passholder number, when the automated voice asks why calling say PASSHOLDER, if you say “Cancel annual pass” you get put into some reservation cancel queue and when they pick up they then transfer you to the Passholder queue. If say PASSHOLDER you stay in Passholder queue to begin with. When I finally got a person it took him about 10 minutes to cancel the 3 passes, I got emails when he was done.

 

[focusondisney]

Are there still people out there with a "paid in full" AP who have not gotten an email? I'm still waiting.

Me too. MY DH & I have separate MDE accounts, but I make all arrangements for him on my account. I don’t even remember why I actually made an account for him. But I used an old email address that I hardly ever check. My AP emails are hit & miss. When I get them, it is usually a few hours after everybody else. My son & DIL each got their own emails at the same time everyone here got them. I checked the old email account & my DH got one a few hours after they did. I still haven’t gotten one to my email. We have a stay booked for the middle of September. I am planning on waiting til the last minute to make a final decision. If the Covid numbers are still bad & there are travel restrictions in place, I will ask for the refund. If things are better(which I doubt) we’d like to keep the trip & APs. Hopefully the lines won’t be jammed the last few days. I don’t even know if I can cancel mine thru his link or not, so I will have to call if we decide to cancel.

 

[DisneyHomework]

Are there still people out there with a "paid in full" AP who have not gotten an email? I'm still waiting.

I cannot afford to be camped on the phone for an hour or more in the hope of being connected to a CM who will refund my AP. I'm also irritated that I won't be told my exact refund amount. By my calculation, I'm owed well over $1k. I shouldn't have to work this hard to get a refund that I'm rightfully owed. This is a company with enormous resources. They pulled in over 2 billion dollars on the last Marvel movie. I think they can afford to hire the right staff to enable a more painless refund process.

Yes same boat. Paid in full no emails. Very undecided as I have a theory that the refunds won’t be as easy/generous as dividing by unused months.