AP Only Info Thread Reservation System /Extensions / Refunds

[sara_s]

You
at 17:26, Jul 14:


OK, so back to my previous question - who can I contact to find that information?

Marshall
at 17:27, Jul 14:
There is not a department that you would be able to speak to that has that information.

 

[KristinU]

At least I have you guys here to laugh with and shake our heads in disbelief together!

This is literally becoming comical. I'd laugh harder, though, if it was just tens of dollars on the line and not hundreds or thousands.

 

[yulilin3]

SECOND EMAIL

Dear Valued Passholder,​

As the Walt Disney World Theme Parks reopen, we look forward to welcoming back our cherished Annual Passholders with a continued focus on delivering a magical experience. As we evolve this new system, we will be looking for ways to fine-tune and for opportunities to increase reservation availability for you. We are excited to share that starting Thursday, July 16, additional Disney Park Pass reservations will be offered to Annual Passholders for select dates in July and August at Magic Kingdom® Park, EPCOT® and Disney’s Animal Kingdom® Theme Park. Please note that this additional Disney Park Pass reservation availability does not reflect an increase in Park attendance, which remains limited during this reopening period. Check here for the latest availability. Also, Annual Passholders staying at select Disney Resort or other select hotels with valid Theme Park admission are eligible to make Theme Park reservations for each day of their resort stay(s), in addition to holding up to 3 days of Theme Park reservations at a time on a rolling basis. Once you use a Theme Park reservation, you can make another reservation for a future date.​

Updates on options to manage your pass​

We recognize that Park reservations will change the way that many of our Passholders use their pass. With that in mind, in June, we shared that Annual Passholders will receive a one-month (30 days) extension to their pass. This additional month will automatically be processed and visible in their My Disney Experience account over the coming weeks. If you prefer, you can cancel your pass and receive any applicable refund in lieu of the additional month. Please note this option can be selected now through August 11, 2020 by clicking on your personalized link. You can also call V.I.PASSHOLDER Support at 407-939-7277 for assistance on any individual concerns. We anticipate heavy call volume and appreciate your patience as we answer all inquiries. We hope these latest updates help to make your experience a magical one. Hope to see you real soon!​

 

[pepperandchips]

Noooooooo

I clicked on the “personalized link” and logged in thinking it would give me options... it just said that it confirmed my request for a refund!!! Argh that is not what I wanted it to do.

Warning to everyone else! Don’t click the link!!!

 

[e_yerger]

SECOND EMAIL

​

Dear Valued Passholder,​

As the Walt Disney World Theme Parks reopen, we look forward to welcoming back our cherished Annual Passholders with a continued focus on delivering a magical experience. As we evolve this new system, we will be looking for ways to fine-tune and for opportunities to increase reservation availability for you. We are excited to share that starting Thursday, July 16, additional Disney Park Pass reservations will be offered to Annual Passholders for select dates in July and August at Magic Kingdom® Park, EPCOT® and Disney’s Animal Kingdom® Theme Park. Please note that this additional Disney Park Pass reservation availability does not reflect an increase in Park attendance, which remains limited during this reopening period. Check here for the latest availability. Also, Annual Passholders staying at select Disney Resort or other select hotels with valid Theme Park admission are eligible to make Theme Park reservations for each day of their resort stay(s), in addition to holding up to 3 days of Theme Park reservations at a time on a rolling basis. Once you use a Theme Park reservation, you can make another reservation for a future date.​

Updates on options to manage your pass​

We recognize that Park reservations will change the way that many of our Passholders use their pass. With that in mind, in June, we shared that Annual Passholders will receive a one-month (30 days) extension to their pass. This additional month will automatically be processed and visible in their My Disney Experience account over the coming weeks. If you prefer, you can cancel your pass and receive any applicable refund in lieu of the additional month. Please note this option can be selected now through August 11, 2020 by clicking on your personalized link. You can also call V.I.PASSHOLDER Support at 407-939-7277 for assistance on any individual concerns. We anticipate heavy call volume and appreciate your patience as we answer all inquiries. We hope these latest updates help to make your experience a magical one. Hope to see you real soon!​

Obviously I didn’t get any of these emails -_- but can someone let me know how the personalized link works? I was able to log in after clicking but how can I confirm it’s my account? Can someone post screenshots of their experience? I am looking to cancel 3 passes.

 

[KristinU]

Noooooooo

I clicked on the “personalized link” and logged in thinking it would give me options... it just said that it confirmed my request for a refund!!! Argh that is not what I wanted it to do.

Warning to everyone else! Don’t click the link!!!

NOOOOOOO!!!

You've got to be kidding me!

Ugh, Melinda!

 

[e_yerger]

Noooooooo

I clicked on the “personalized link” and logged in thinking it would give me options... it just said that it confirmed my request for a refund!!! Argh that is not what I wanted it to do.

Warning to everyone else! Don’t click the link!!!

Did you previously call and request a refund?

 

[yulilin3]

Obviously I didn’t get any of these emails -_- but can someone let me know how the personalized link works? I was able to log in after clicking but how can I confirm it’s my account? Can someone post screenshots of their experience? I am looking to cancel 3 passes.

when you follow the link you have to log in with your Disney account

 

[doleddanielle]

Noooooooo

I clicked on the “personalized link” and logged in thinking it would give me options... it just said that it confirmed my request for a refund!!! Argh that is not what I wanted it to do.

Warning to everyone else! Don’t click the link!!!

SAME HERE! Chats can't help, so now I'm on hold to speak with someone. A chat CM told me that if I didn't provide any further information on a form, "You should be fine" as it supposedly was supposed to be a form with information to fill out regarding canceling?? Maybe because I already called months ago to insist we didn't want to cancel.

ETA the chats the CM sent me assuring me about what happened:

CM: Hello, thank you for being an Annual Pass Holder with us! At this time, if you click the link, it will open a page to fill out some information, after that you can submit the request, If you didn't fill out any information you will be totally fine! But as of right now, our department can verify or cancel a cancellation request.

CM: At this time if you click on your Personalized link, and did not follow the steps you are totally fine, We couldn't access the cancellation system through chat, I will recommend you to call V.I.PASSHOLDER support at 407-939-7277 for assistance.

However, I'm still on hold to make sure this didn't go through for our passes. I have multiple on my account and thought it was weird there was no true "form" to fill out, not even one to select which passes to cancel as the phone messages tell you to have your Pass# ready to confirm cancellation selections...

 

[e_yerger]

when you follow the link you have to log in with your Disney account

I logged in, and it gave me the options. But no where it showed my name or the guests I want to refund. I selected the second option, continue, and then the next screen had a “confirm” button and i was too afraid to click it.

 

[disneypharm]

Wait, I am confused! So the link is for cancellation to get a refund for one month?!!! "If you prefer, you can cancel your pass and receive any applicable refund in lieu of the additional month. Please note this option can be selected now through August 11, 2020 by clicking on Personalized link."

I really don't get it!

 

[KristinU]

OMG, I just feel like every single move they make is making matters worse and worse and just infinitely more confusing.

 

[pepperandchips]

Did you previously call and request a refund?

No I didn’t call at all before. I bet they are going to have a million questions about this now

Although I might have just made the decision for myself on whether I wanted to take that “one last trip” on my AP. Argh!!!

 

[doleddanielle]

I logged in, and it gave me the options. But no where it showed my name or the guests I want to refund. I selected the second option, continue, and then the next screen had a “confirm” button and i was too afraid to click it.

You got options after clicking the link? Okay, this makes me feel better about clicking on it when I didn't want to cancel. I got no options, just a "Your selection has been processed" screen. Maybe because I called before and insisted I didn't want to cancel and instead wanted the extension, I wasn't given any options...

 

[KristinU]

BTW, if you do chat and want to keep a record, copy and paste somewhere else as you go. As soon as they're done chatting with you the record disappears and the survey pops up.

 

[doleddanielle]

BTW, if you do chat and want to keep a record, copy and paste somewhere else as you go. As soon as they're done chatting with you the record disappears and the survey pops up.

Very true! Unlike most CS chats, Disney doesn't give you the option to email it to yourself. However, after the survey, wait a few seconds and the "Thank You" goes away and you're able to scroll back through the chat.

 

[e_yerger]

I tried calling PASSholder services and got an “all circuits busy” ya’ll my tired

 

[hertamaniac]

So I guess them making a drop down box when you log-in with your options is like flying to the moon complicated.

 

[Hummingbird]

No email yet here...but it looks like they're starting. I especially like @Hummingbird 's email that has a personalized link. If we don't have to call in, I will be thrilled.

I agree @PrincessV - what exactly am I choosing? I'd like to have the cancellation refund calculation method spelled out for me before I make my final selection.

Plus, Anyone else get a little barfy when they call us "cherished"? Blech.

I didn’t even notice the link and when I scrolled back through the email I accidentally clicked it (on my phone) and when the page loaded is said my option had been recorded like it didn’t even ask was I sure or anything. Now I’m going to have to call the pass holder line to make sure they don’t cancel my daggone pass. I am so frustrated with all of this.

 

[yulilin3]

I logged in, and it gave me the options. But no where it showed my name or the guests I want to refund. I selected the second option, continue, and then the next screen had a “confirm” button and i was too afraid to click it.

I see, you don't want to apply your decision to all the aps associated with your account? I am in the same boat. I want to extend both my DD and myself but my son wants to cancel his. So it's back to the phone lines next week