AP Only Info Thread Reservation System /Extensions / Refunds

[Iowamomof4]

I have not been following this thread, but recent events prompted me to go looking for others who are in a similar situation. And so, here I am.

Dh and I had AP's that expired on May 12. We had a trip planned for the end of April that obviously got cancelled. Anyway, on Thursday night, our "expired" AP's disappeared from my MDE app. I assume this happened because I did not renew them? Have others had this happen? I'm trying to remain calm, but I expect I will no longer receive AP emails since Disney's system shows us without AP's. Will the passes show up again once the parks open?

Please be patient with me if this was covered recently. I appreciate your help and appreciate anyone explaining what we currently know or believe. I'll watch this thread from now on.

 

[SarahC97]

I have not been following this thread, but recent events prompted me to go looking for others who are in a similar situation. And so, here I am.

Dh and I had AP's that expired on May 12. We had a trip planned for the end of April that obviously got cancelled. Anyway, on Thursday night, our "expired" AP's disappeared from my MDE app. I assume this happened because I did not renew them? Have others had this happen? I'm trying to remain calm, but I expect I will no longer receive AP emails since Disney's system shows us without AP's. Will the passes show up again once the parks open?

Please be patient with me if this was covered recently. I appreciate your help and appreciate anyone explaining what we currently know or believe. I'll watch this thread from now on.

From what I understand, in Disney's system your APs will still show and should be extended. Others have reported that even when passes disappear, phone CMs can still see them. Hopefully everything goes smoothly!

 

[NLKim]

I called a couple of days ago and requested the partial refund. I called the AP VIP number 407 939 7277, but all the options offered, led my to general reservations, not the AP line. When I mentioned it to the CM's, they suggested I select option 3 (not presented on the call) to go directly to an AP CM. My DD did that for her AP's and it worked, so you can bypass some of the hold time. Confirming what others have said, they took my info and said I would not receive my refund until after the parts opened and it would go onto my original method of payment. If used a gift card and no longer have that card, I will need to call back at that point in time and they could switch it to a new e-gift card.

I called over a month ago (unfortunately I didn't know that there was a way to reduce hold time) and got exactly the same answer. At least that means some CMs are being consistent with their answers.

 

[Iowamomof4]

Do we know how much the refund is supposed to be?

 

[yulilin3]

Do we know how much the refund is supposed to be?

Do we know how much the refund is supposed to be?

The website states that it's the number of days the parks were closed, we have no further info than that

 

[hertamaniac]

The website states that it's the number of days the parks were closed, we have no further info than that

See...this is the rub. We're about 4 weeks from reopening and they still haven't refunded our AP's. I feel they knew exactly how much each person would get refunded as soon as that option become public. I have to lean that they are holding our monies without releasing a refund date to keep us at bay.

 

[la la limon]

I wonder if they do not yet have a "refund date" because it's possible that they won't restart the clock on annual passes right when they open. I know that this was/is the case in Shanghai.

 

[yulilin3]

I have said this in a couple of different threads, not sure if I've said it here. But my guess, and this is just me speculating, is that we won't have any further info on anything until the theme parks CM have been recalled and in place
As of now, no CM has been recalled for theme parks, not even high seniority managers and coordinators. This is not expected to happen until the last week of June
I hope I'm wrong and they start moving things along, but as far as refunds go they need the staff in the offices with the proper programming and computers and such, they are still working from home.
So if anyone calls the phone lines make sure to ask if they are still working from home, that will be another indication

 

[Jothmas]

Dh and I had AP's that expired on May 12. We had a trip planned for the end of April that obviously got cancelled. Anyway, on Thursday night, our "expired" AP's disappeared from my MDE app. I assume this happened because I did not renew them? Have others had this happen? I'm trying to remain calm, but I expect I will no longer receive AP emails since Disney's system shows us without AP's. Will the passes show up again once the parks open?

My AP expired 6/9. It has disappeared when I look at my plans/tickets on the website but it still shows in the MDE app and there is the link to renew it.

 

[yulilin3]

My AP expired 6/9. It has disappeared when I look at my plans/tickets on the website but it still shows in the MDE app and there is the link to renew it.

APs don't disappear until 30 days after expiration, that's your grace period to renew. The site might be glitching

 

[evilqueenmindy]

Apologies if this has come up already, I haven’t checked on this thread in a dozen pages or so—

I have a silver AP on the monthly payment program. When this whole thing started, I called the AP hotline, and opted to have them keep the March payment made, and take the extension on my pass. (The other option was to have March’s payment refunded and keep your expiration date)

I noticed on my credit card statement when I checked it today, a pass payment was made on 5/27, and subsequently refunded on 5/29. I wasn’t sure what was going on, since I had opted to take an extension, so I called the passholder line and asked. CM said they had a glitch in their payment system, and they charged some cards for their May payment, then refunded it. It will not affect your extension.
Just thought I would bring this up in case something similar happened to anyone else, save a phone call.

 

[mitsukoshi samurai]

Any body cancelled their APs outright

 

[Runnsally]

Any body cancelled their APs outright

You mean full refund (or stopped monthly payments) for remaining time on AP even after re-opening?

 

[mitsukoshi samurai]

Yes

 

[PrincessV]

Any body cancelled their APs outright

In theory, yes. Kind of. I had a AP on monthly payments, expiring end of March. I renewed early, in Jan: payments were taken in Jan, Feb, and March, but the renewed AP didn't begin until after parks closed in mid-March. Since the parks have been/will be closed for the two trips I needed the AP for, and because I am in a high-risk group and really cannot go to WDW when it does reopen, AND because my AP hasn't been used at all, I asked that the renewal be canceled and the $150 already paid for it refunded. I was told "no" twice, but got it to a higher level in Guest Services, who said it was being noted on my account that I requested cancellation and refund. At no time was I promised that will actually happen, though, so I have my doubts. I was told nothing would be done until parks reopen, so I'm still waiting to see...

 

[emilymad]

In theory, yes. Kind of. I had a AP on monthly payments, expiring end of March. I renewed early, in Jan: payments were taken in Jan, Feb, and March, but the renewed AP didn't begin until after parks closed in mid-March. Since the parks have been/will be closed for the two trips I needed the AP for, and because I am in a high-risk group and really cannot go to WDW when it does reopen, AND because my AP hasn't been used at all, I asked that the renewal be canceled and the $150 already paid for it refunded. I was told "no" twice, but got it to a higher level in Guest Services, who said it was being noted on my account that I requested cancellation and refund. At no time was I promised that will actually happen, though, so I have my doubts. I was told nothing would be done until parks reopen, so I'm still waiting to see...

I am in the wait and see category as well. Depending on what they announce I will be asking for a prorated refund of our AP. If they don't restart the clock until after reservations are required I may have a different stance. I assume I will have to escalate any request for a refund which is fine.

 

[KyleAfterAWhile]

Just an FYI - we did AP cancellation. We wrote in to WDW Guest Communications AFTER I did it with the CM over the phone. We explained our feelings on everything and we were contacted by somebody in Guest Relations. He told us they would indeed cancel it and refund the money via a Disney Gift Card we would receive in 6 - 8 weeks. On the phone we were told it would be August before we heard anything back. As an aside: we had a hopper, upgraded it while we were in Disney last fall, but never actually used the AP portion. So, Disney lost nothing on it and since it is a gift card they are issuing, they are going to get the money back when we do finally return. I specifically asked for a gift card. If I asked for a credit card refund it would probably still be under review.

 

[SarahC97]

I chatted with a CM a bit ago to see if I could get any more info about when passes may be extended. They said that the number of days the passes will be extended has not quite been worked out yet and that passholders would get an email about the new park reservation system before it was launched. I’d like some notice that it’s going to be launched so I can call and try to nail someone down about pass extensions and if I’ll be able to use my pass that expires before my trip to make theme park reservations. I guess we’re still going to have to wait and see

 

[shoreward]

Just an FYI - we did AP cancellation. We wrote in to WDW Guest Communications AFTER I did it with the CM over the phone. We explained our feelings on everything and we were contacted by somebody in Guest Relations. He told us they would indeed cancel it and refund the money via a Disney Gift Card we would receive in 6 - 8 weeks. On the phone we were told it would be August before we heard anything back. As an aside: we had a hopper, upgraded it while we were in Disney last fall, but never actually used the AP portion. So, Disney lost nothing on it and since it is a gift card they are issuing, they are going to get the money back when we do finally return. I specifically asked for a gift card. If I asked for a credit card refund it would probably still be under review.

Did they tell you how much of your AP cost will be refunded for cancelling? I may be reading something into your post that is not there, but are they giving you a refund for the full year?

 

[KyleAfterAWhile]

Did they tell you how much of your AP cost will be refunded for cancelling? I may be reading something into your post that is not there, but are they giving you a refund for the full year?

Full refund for the upgrade price on each of the APs. We went from a 7-day hopper to an AP that was unused. They are giving us a gift card as a refund so basically, Disney is coming out ahead. They give us the GC, which has to be given back to their company. When we buy tickets again, we will have to pay full price, so even if we use the GC, we are paying more as it will not be an upgrade.