AP Only Info Thread Reservation System /Extensions / Refunds

[FinallyFL]

You must be one of the many lucky ones...as I'm apparently many of the not so lucky ones.

I guess I'm luckier than you as I get to reserve 10 days. Which covers most of my weekends. I chose my Oct/Dec trips over my July trip. Have you tried re-linking your sort reservations?

 

[Chris Ehlers]

I thought at the 60 day mark? Have you tried to make any?

yes i have right after i got all our park reservations done this morning. someone on another thread said you had to call.......that seems absurd IDK

 

[WinnieThePooh13]

Add me to the group that can only make three park reservations total. Two separate stays (Oct and Feb), both at DVC resorts. At least I got three park days!

 

[1lilspark]

I got 4 days for my November stay now to see down the line if between then-now we can book an a’la carte day pending availability

 

[kniquy]

So my family has AP which are not activated yet. They are linked to our account and we have a 7 night stay in November - it only let me book 7 park days - shouldn't I be able to book on my check out day? Then we have an April trip which it wouldn't let me book anything.

It sounds like there are some glitches in the system, but isn't it that if you have an AP you can book your length of stay no matter how many reservations you have? Or is there a cap to the number of days despite a DVC reservation?

 

[Poohlie]

I am an annual passholder with a pass originally scheduled to expire 6/14/20, On my Disney Experience is is now listed as expiring 10/9/20. I also have a DVC reservation at Poly for November 19-29. When I tried to make a reservation under the Park Reservation System for my November dates I was told i don't have a ticket. I guess this is because it expires before my trip but you can't renew a pass until 30 days before expiration. My pass is a Platinum Plus but I would eventually convert to a Gold Pass because of my DVC membership. Is anyone else having this problem? Doesn't seem fair that an annual passholder is in limbo because of this

My AP was in the renewal window until Disney extended the expiry due to park closure. I was ultimately able to buy DVC renewal vouchers and attach them to MDE. Call 407-566-4985 option 4 ticketing - this was ultimately handled by ticket services escalation so ask for a supervisor if CM can't help you off the bat. Be prepared to wait though - it took me 4 hours on Friday. Good Luck!

 

[MouseMamaToMany]

So my family has AP which are not activated yet. They are linked to our account and we have a 7 night stay in November - it only let me book 7 park days - shouldn't I be able to book on my check out day? Then we have an April trip which it wouldn't let me book anything.

It sounds like there are some glitches in the system, but isn't it that if you have an AP you can book your length of stay no matter how many reservations you have? Or is there a cap to the number of days despite a DVC reservation?

I was able to book Epcot for my arrival day. Sounds like things are just glitchy this morning.

 

[KNOTTGOOFY]

My AP was in the renewal window until Disney extended the expiry due to park closure. I was ultimately able to buy DVC renewal vouchers and attach them to MDE. Call 407-566-4985 option 4 ticketing - this was ultimately handled by ticket services escalation so ask for a supervisor if CM can't help you off the bat. Be prepared to wait though - it took me 4 hours on Friday. Good Luck!

Thanks Poohlie

 

[frabjous]

Just a followup to my story (part1 and part2) in case it is useful and helps anyone else out.

I tried again on Father's day. Although this time instead of calling DVC MS & VIPassholder lines, I called the ticket inquiries line (407-566-4985). A completely different experience. The first CM I spoke to was super nice, no run around and wanted to help. He sent me to an escalation desk (had to wait about 40 mins). The rep there was also very nice, took less than 5 mins of hearing my story to contact their leadership for some sort of exception/solution. They took about 10 mins to discuss and decide to let me renew since i was close to the 60day AP expiration window. Took 5 mins to renew.

Today I was able to book park reservations for the whole trip.

So there you have it night and day. Friday - 5 hours of being on hold and talking to 3 different people giving me the run around and very apathetic to my situation. Sunday - 1 hour total time, both reps super nice and helpful and interested in resolving my problem, and finally did achieve that for me.

I'm not sure if it was the different path I took (ticket line vs DVC and pass holder lines) or if enough people complained that more flexibility was introduced in between my attempts.

 

[MaxsDad]

So my family has AP which are not activated yet. They are linked to our account and we have a 7 night stay in November - it only let me book 7 park days - shouldn't I be able to book on my check out day? Then we have an April trip which it wouldn't let me book anything.

It sounds like there are some glitches in the system, but isn't it that if you have an AP you can book your length of stay no matter how many reservations you have? Or is there a cap to the number of days despite a DVC reservation?

That is interesting. I have a DVC AP which hasn't been activated yet. I was able to only book seven days over two trips in October and January. I need nine total. I wonder if the activation is the common denominator.

 

[Wakey]

Disney have really set themselves apart this time with the worst IT roll out they have ever done by a long strecth.

Good luck getting on with pink castles and we are nearing orbit. Only way many people managed was through a back door by pretending to make a dining reservation.

Then multiple AP holders, me included, could only book 3 days- even though I have 2 linked reservations totalling 12 nights.

Utter tripe.

 

[upbeatred]

The same thing happened to me as well. Now they are showing no park reservations period on the calendar for all dates.

 

[frabjous]

That is interesting. I have a DVC AP which hasn't been activated yet. I was able to only book seven days over two trips in October and January. I need nine total. I wonder if the activation is the common denominator.

In my case (unactivated renewal certificate) I was able to book 8 contiguous days in Oct (length of trip)

 

[JoJoGirl]

Add me to the group who can only reserve three park days. I have three cash resort reservations showing in MDE, for a total of 15 resort days. I can’t even reserve parks for one complete trip before the system says I’ve reached my limit (3). Hope they fix this glitch quickly!

Not buying any lottery tickets today!

 

[1lilspark]

I am just feeling real lucky about getting through in less then a half hour and getting the 4 days of my Thu-Sun November POP stay (party of 2 AP Gold + AP Silver)

Now the fun part begins with will we or wont we be able to pick an ala carte day pending availability earlier then that

 

[DaveNan]

On another thread CM acknowledged the system is limiting some AP's to 3 days when it should not. IT is working the issue. so rest assured "they've got this"

 

[recmouse]

I was finally able to book all our days for parks in December but none for September!

 

[frabjous]

Just imagine after all the replanning rebooking, refunds, customer service calls, and beta testing new systems, we could find everything shutting down again in the Fall anyway.... Of course, by then we will all be pros (and driven half mad).

 

[Crazyhorse]

On another thread CM acknowledged the system is limiting some AP's to 3 days when it should not. IT is working the issue. so rest assured "they've got this"

Thank you! Good to know that someone is aware and hopefully it'll get fixed soon.

 

[FSUSammy]

Does anyone here know who we need to talk to regarding getting our extension? We are on the monthly payment plan, we talked to the monthly payment dept this morning and they said our account is noted, but didn't say when this would even show. We are hoping to make reservations for our November trip which is within the window of the extension but after when our passes initially expire in September but we can't because it shows as if we don't have tickets.