AP Only Info Thread Reservation System /Extensions / Refunds

DisneyLover83

DIS Veteran
Joined
Dec 10, 2007
534600S
So I finally get a reply and it will be another 8-12 weeks. Just checked MDE and all the passes went from 3/23/21 to now 7/7/21 😑
No idea what is going on. Just want my money back. I’ve been requesting refunds since June (partial) and then July (remaining) and have not seen a penny.
 

emilymad

DIS Veteran
Joined
Sep 17, 2003
View attachment 534600S
So I finally get a reply and it will be another 8-12 weeks. Just checked MDE and all the passes went from 3/23/21 to now 7/7/21 😑
No idea what is going on. Just want my money back. I’ve been requesting refunds since June (partial) and then July (remaining) and have not seen a penny.
My expiration date was March (post extra months) and when I called this week to see the status of the cancelation they had to change the dates to July to ensure I got the correct refund. I have no idea why but I hope it means some movement. On the phone they told me 6-8 weeks to get the refund. At this point it might be a full year from when the park closed to actually get any money.
 

PrincessV

DIS Veteran
Joined
Jul 6, 2006
I know this thread has been mostly focused on refunds lately, but for those who still have APs... I visited the EP AP pop-up store last week. It was... lame. Sorry. Not much in there. A few T-shirts, hoodies, sweatshirts, a ton of margarita glasses, some mugs, some magnets. If you've been longing for a deal on Helly Hanson Norway/Mickey rain jackets, they've got 'em lol! It was an odd experience in there: all of the Germany merch is still there, plus a few odd assorted items from other WS countries, and AP stuff nobody seems to want. I did better with my 30% off at Disney Traders.
 

yulilin3

DIS Veteran
Joined
Nov 1, 2007
For those calling or thinking of calling the monthly payment AP line, was on hold for about 15 minutes only to be told they are doing system upgrades and to call back tomorrow 8am to 8pm
 
  • randumb0

    Party at Mickey's
    Joined
    Oct 25, 2011
    I just got a call to purchase new passes. She told me she couldn't take my gift card over the phone and that I can't apply unused tickets towards the purchase. I then asked if they can make a note on my account and allow me to purchase passes at Disney Springs. I was told that Guest Relations will allow a gift card to be applied towards purchase but at this moment they are not allowing tickets to be applied towards a purchase
     

    gottalovepluto

    DIS Veteran
    Joined
    Jul 14, 2014
    I just got a call to purchase new passes. She told me she couldn't take my gift card over the phone and that I can't apply unused tickets towards the purchase. I then asked if they can make a note on my account and allow me to purchase passes at Disney Springs. I was told that Guest Relations will allow a gift card to be applied towards purchase but at this moment they are not allowing tickets to be applied towards a purchase
    That’s infuriating that they’re allowing some people to apply tickets but not others. There is ZERO excuse for them not to have their crap together on this.
     
  • gottalovepluto

    DIS Veteran
    Joined
    Jul 14, 2014
    Pass expired at end of March. Had two weeks left on it. Paid via gift card. Requested refund online. Received a check for just shy of $120 last week. Happy as I was expecting like $40. (Still miffed because I had to buy a one week ticket to replace my trip. Not a local and planned to get 3 one-week trips off my AP, only got two as I couldn’t make it with the extension.) But hey I’m $80 richer than I thought I’d be 😂
     

    randumb0

    Party at Mickey's
    Joined
    Oct 25, 2011
    That’s infuriating that they’re allowing some people to apply tickets but not others. There is ZERO excuse for them not to have their crap together on this.
    Have others been allowed to do so? I didn't realize that was the case if so I would have fought harder
     

    OKWFan88

    Mouseketeer
    Joined
    Jul 23, 2019
    Still waiting and losing hope I will ever see my refund. One billing cycle already passed on CC and nothing. No checks. No clue what's going on as everytime I call Disney I get a different answer on the refund. (refunded back to CC, sent a check, still processing). Makes NO sense.
     

    DisMommyTX

    DIS Veteran
    Joined
    Mar 7, 2015
    For those calling or thinking of calling the monthly payment AP line, was on hold for about 15 minutes only to be told they are doing system upgrades and to call back tomorrow 8am to 8pm
    Yeah, I figured that out the hard way as well. We still haven't had payments restart since the shut down in March. We started paying a couple months before the passes were activated, so I thought they may be delaying repayment for those months, but they still haven't started charging again.

    I heard about the email to confirm the monthly pass extensions, but no one in our family received the email. Our passes were extended automatically, which is fine bc we are using them and intend to continue renewing indefinitely. Now I am wondering if it would make more sense to decline the extension and renew now instead. Originally activated Nov 2019, currently extended to late April 2021. I feel like renewing now would be safer bc there is no telling how the AP structure might change by the time we could renew next Feb/Mar. I would like having it locked in through 2021. Anyone have thoughts to share on this? I assume current renewal prices are the same as prior to March and realistically I would only expect higher prices/lower benefits by next spring.

    If I didn't take the 4 month extension, would I still the the one month free--ie, would my new renewal date be Nov or Dec?
     

    HockeyMomNH

    DIS Veteran
    Joined
    Aug 7, 2008
    I just got a call to purchase new passes. She told me she couldn't take my gift card over the phone and that I can't apply unused tickets towards the purchase. I then asked if they can make a note on my account and allow me to purchase passes at Disney Springs. I was told that Guest Relations will allow a gift card to be applied towards purchase but at this moment they are not allowing tickets to be applied towards a purchase
    When did you call in to request the call back? I'm still waiting for a call and wondering how long it might be.

    I was debating purchasing a ticket and trying to upgrade, but now I think I'll just wait.
     


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