OMG I was watching in total disgust. First of all the lady with the two boys were yelling at the gate agent as if it were her fault she missed her connecting flight. I know she knows better. Also,the nerve of hergetting mad because all of the other airlines were totally booked. She would have just been SOL People never want to take the blame for their wrong doing, do they?
Secondly, if I were the gate agent supervior for the BMX group I would have denied boarding for all 40 of them for the next flight. I then would have split them up 20/20 and made them right seperate flights. Their behavior adults especially was TOTALLY unacceptable. I'm so suprised non of them were arrested for disturbance.
I have alot of respect for people who work with the general public and know that their job is hard. That is why I could not do it, I would be a total a$$ hole.