This is my first trip to Disney but I am using them. My TA has been GREAT. Any time I email her she is very quick to respond. She got all of the ADR's I wanted when I wanted, and when at first we couldn't get CRT when I wanted it, she kept calling for several days till she got it worked out. She had to change my BBB ressie and everything because she temporarily made a CRT/BBB for me on another day to make sure we got in, but at that time could only get it for lunch and I wanted breakfast. She let me know as soon as she found out when they would be booking for the Candlelight Processional and got me in for that at well. So far she has taken care of everything and I feel confident she will take care of any problems if they arise. I hope this helps.