Yes, I have used them twice and never had a problem. I used them again this year to book Bahama Bay for a 4 day 3 night stay in a 2 bedroom for only $65. I can't speak on the success of that reservation since I ended up cancelling. I cancelled for personal reasons that had nothing to do with service from Bookit.com Also, I must note, they QUICKLY refunded my money minus the $19.95 fee. I would defintiely use them again. They do put the hotels policies and fees upfront so you know BEFORE you book. And that was one thing I did like about them. I have also used the site booking.com Their prices are inline with bookit, but they do not charge cancellation fees. Between bookit.com and booking.com, I have to say I had a pleasant experience and wouldnt hesitate to use either one again.