Anyone here have an active membership to Ancestry.com?

[Disney1fan2002]

I am so frustrated. Does anyone have a phone number so I can call them?

I forgot my login info...so I put in my e-mail address so they could send me the info. It came back that it did not recognize my e-mail address. So I put in what was my older e-mail address, even though I was pretty sure I had the current one when I signed up. It didn't recognize that address either. No phone number on the site. I know I have talked to them by phone before.

I found my login name, and used the password i use for almost everything, and it is not valid. HELLO? I paid almost $200 for this 12 month membership, they better have a way to RECOGNIZE me.

Can anyone help? TIA.

 

[megan4777]

I hope this helps...
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For all other concerns, you can contact us by telephone at 1-800-262-3787 (toll free). Our available hours are from 5:00 A.M. to 11:00 P.M. Monday through Friday, and from 8:00 A.M. to 5:00 P.M. Saturday and Sunday. Our representatives will be more than happy to assist you with any questions or concerns you may have.

Good luck!!