Do you mean the boarding place through Petsmart? We've used them several times, and I've been very happy. We have an older poodle who isn't in great health, and her vet is the Banfield practice that's in the same building, so that gives us peace of mind. They've been very good about giving her her meds (for an extra charge). I leave the food she's used to, arrange for an extra playtime every other day, a treat on the alternate days. She's not used to playing with other dogs -- pretty much ignores them -- and doesn't like walks, so the playtime is really petting time. Since she's a sweetheart, they tell me that they let her out of her "room" most of the day and she just lays around in the office area. I think they're expensive, but they do a good job. We've had her in other kennels -- haven't liked them at all, with the outdoor cement runs, and I've been much more pleased with the Petshotel.