Anyone ever "un-closed" their deal?

[Crystal_27]

I was wondering if anyone has ever had to void their contract and re-close due to an error on the part of DVC? If so, please share your experience. Thank you so much.

 

[JimMIA]

I have not heard of that exact problem, but I have heard of some situations where mistakes were made in the DVC estoppel letter which had to be corrected later.

We had a minor glitch with our first contract, but it had no practical effect. We bought a resale with current year points and were scrambling to get closed in time to bank the points. We barely made it, but when I called to bank, I learned that the points had already been banked despite the fact that the DVC info did not show them banked. It was no harm, no foul, but it shows that mistakes do happen.

I also remember one case a few years ago where there was some mixup and Tom from TTS transferred points from his own personal account to make it right. I don't remember the details of that one, but I remember Tom fixing it.

Folks could probably give you better answers if you'd detail exactly what the problem is.

 

[BWV Dreamin]

Well, I was in the process of purchasing a BLT contract in January when they released the new points chart. I called my guide to tell them to hold up closing because I wanted to add a few more points to the contract. They actually voided that initial contract, and created a new one with the additional points. My contract ends in a .2 instead of a .1.

 

[Crystal_27]

I probably shouldn't really go into the details, but suffice to say that DVC acknowledged that they messed up and shouldn't have closed the loan. The real impact is that we can't take advantage of the newly released incentives because the loan was closed in error. Just wondering if anyone else has had a similar situation so I can know what to expect. Waiting is so difficult.

 

[Buckeye Fan]

I probably shouldn't really go into the details, but suffice to say that DVC acknowledged that they messed up and shouldn't have closed the loan. The real impact is that we can't take advantage of the newly released incentives because the loan was closed in error. Just wondering if anyone else has had a similar situation so I can know what to expect. Waiting is so difficult.

If it's a matter of incentives, I would think that DVC could correct that without it impacting your closing. I would definitely push that one, even though you're sort of at their mercy.

Hope everything works out, and if need be, take it above your guide.

 

[tjkraz]

A little more info would be helpful.

As Buckeye Fan said, if it's just an issue with incentives DVC can certainly adjust things internally. The incentives you receive have no bearing on filing the deed with the county.

If you don't want to go into details, that's your prerogative. But it makes it harder to comment. If you signed all of the paperwork I assume you agreed with all of their facts and figures.

The only scenario I can come up with in my head that sort of fits what you've told us is that perhaps the closing happened earlier than what DVC had projected. If so, that's not really a "mistake." The closing date is just an estimate anyway. By law they have to give you 10 days to rescind the deal. If DVC waited that long then the closing date is irrelevant.

Again, just guessing, though.

 

[Dean]

I probably shouldn't really go into the details, but suffice to say that DVC acknowledged that they messed up and shouldn't have closed the loan. The real impact is that we can't take advantage of the newly released incentives because the loan was closed in error. Just wondering if anyone else has had a similar situation so I can know what to expect. Waiting is so difficult.

I assume they made a mistake in the deed or number so similar. If so, all they'll likely do is to correct the paperwork and/or deed and refile the papers. I'd doubt it'd let you out of the deal or allow you to change to new incentives. However, it would depend on specifics. Ultimately it comes down to whether you could cancel or not due to the mixup. If so, you can likely get your choice of old or new. If not, you won't be able to get the new incentives.

 

[Crystal_27]

Thanks for the replies, everyone. It sounds as if I'm kind of in a unique situation here (which I guess means that Disney doesn't mess up very often - LOL). Last I heard, our paperwork was somewhere in the bowels of DVC management waiting on approval/instructions on how to handle. The details are immaterial but, thankfully, DVC has acknowledged that the mistake was theirs and that our loan shouldn't have been closed. Regardless, if anyone has had a similar experience in voiding a closing, I would still be very interested in reading about it. Thank you so much!

 

[disney4metoo]

I was wondering if anyone has ever had to void their contract and re-close due to an error on the part of DVC? If so, please share your experience. Thank you so much.

Yes, we signed papers ( but still in the 10 day rescind) we went to the Grand Event in Disneyland liked the incentives and added more points to the contract and they voided the first signed contract and wrote up and new one!

 

[GirlfromTN]

Is what you're saying that you were told your contract hadn't closed and that therefore you'd be able to rewrite your contract and get the new incentives, but then your guide or someone at DVC didn't communicate this in time to prevent the closing from happening?
From what I understand, DVC just lets people rewrite contracts before closing as an accommodation and they aren't required to do so (once you've signed the contract and passed the 10 day rescission period, you're pretty much stuck with it). BUT I guess that if DVC told you that you'd be able to redo the contract and get different incentives, they should stand by what they've said....

 

[icydog]

It will go up the chain of management but I'll bet you dollars to donuts they will make it right. I had a situation where I bought AKV on the DVC member cruise. The incentives for AKV were so far inferior to that of SSR that they sent me gift cards to make up the difference. It also helped that I was the only one on the member cruise who purchased AKV and not SSR. They treated me with respect, and although it took several months, they worked it out.

 

[Dean]

Thanks for the replies, everyone. It sounds as if I'm kind of in a unique situation here (which I guess means that Disney doesn't mess up very often - LOL). Last I heard, our paperwork was somewhere in the bowels of DVC management waiting on approval/instructions on how to handle. The details are immaterial but, thankfully, DVC has acknowledged that the mistake was theirs and that our loan shouldn't have been closed. Regardless, if anyone has had a similar experience in voiding a closing, I would still be very interested in reading about it. Thank you so much!

It's certainly your call whether to share the details but I don't think we can offer anything further without them. As noted, if it was truly their mistake rather than a misunderstanding, they will find a way to fix it.

 

[Crystal_27]

As noted, if it was truly their mistake rather than a misunderstanding, they will find a way to fix it.

Yeah, I hope so - - everyone at DVC that I've spoken to up to now (my Guide, DVC Compliance) has confirmed that the loan should not have closed and, therefore, we should have been easily able to amend our contract to take advantage of the new incentives. I have been promised a response today so I will come back and post the whole story with any resolution when I receive word. And, thanks again to everyone for your words of encourgement.

 

[GirlfromTN]

Yeah, I hope so - - everyone at DVC that I've spoken to up to now (my Guide, DVC Compliance) has confirmed that the loan should not have closed and, therefore, we should have been easily able to amend our contract to take advantage of the new incentives. I have been promised a response today so I will come back and post the whole story with any resolution when I receive word. And, thanks again to everyone for your words of encourgement.

Oh I hope you get good news today! Must be so nerve-wracking. I haven't bought DVC (yet) so haven't had any issues with them, but Disney has always fixed any problems we've had so I'd expect the same here

 

[Dean]

Yeah, I hope so - - everyone at DVC that I've spoken to up to now (my Guide, DVC Compliance) has confirmed that the loan should not have closed and, therefore, we should have been easily able to amend our contract to take advantage of the new incentives. I have been promised a response today so I will come back and post the whole story with any resolution when I receive word. And, thanks again to everyone for your words of encourgement.

I don't know but for some reason I'm getting the impression that it wasn't so much a mistake but a variation from usual procedure. If that's the case, and it's been filed, they may not allow you to reverse it. The only way to force it would be if they didn't deliver what was promised or they closed prior to the 10 day right of cancelation rule.

 

[tjkraz]

I don't know but for some reason I'm getting the impression that it wasn't so much a mistake but a variation from usual procedure. If that's the case, and it's been filed, they may not allow you to reverse it. The only way to force it would be if they didn't deliver what was promised or they closed prior to the 10 day right of cancelation rule.

That's the sense I'm getting, as well.

If this is a situation where DVC did not wait the mandatory 10 days, then an error was made. But if they 10 day cancellation period passed and the contract simply closed earlier than expected, that's not something I would classify as an error.

 

[GirlfromTN]

That's the sense I'm getting, as well.

If this is a situation where DVC did not wait the mandatory 10 days, then an error was made. But if they 10 day cancellation period passed and the contract simply closed earlier than expected, that's not something I would classify as an error.

True, true. I was thinking that maybe the OP had actually talked to her guide/DVC and been assured that the contract was not closed and would be "held" from closing in order to apply the new incentives. Then perhaps the closing happened anyway, for whatever reason. Although DVC of course wouldn't be required to fix the situation, it seems like they might if they had verbally assured her that she could use the new incentives, if only from a customer satisfaction viewpoint.

 

[Sandisw]

True, true. I was thinking that maybe the OP had actually talked to her guide/DVC and been assured that the contract was not closed and would be "held" from closing in order to apply the new incentives. Then perhaps the closing happened anyway, for whatever reason. Although DVC of course wouldn't be required to fix the situation, it seems like they might if they had verbally assured her that she could use the new incentives, if only from a customer satisfaction viewpoint.

I agree with you. I would speculate that the OP called and asked to stop the closing and was told that it would be stopped. Then, the message didn't get to the right people and it closed anyway.

I hope everything works out but I do believe the Disney will do whatever it takes if they have acknowledged that they should have stopped the closing from happening.

 

[Crystal_27]

You guys are making me laugh about your speculations, especially given that you don't even know our situation... If you must know, however, a simple oversight on the part of an employee at DVC resulted in our contract being closed when it should have been pulled and revised based upon some material changes; the incentives don't even factor into the equation, other than if the contract hadn't closed, we would have been given the option of using the new incentives.

Frankly, this thread is getting pretty silly at this point; however, you all are more than welcome to continue to discuss whatever misconceptions I may or may not be operating under. And, for what it's worth, I do appreciate those who have posted with actual experiences or words of encouragement. Thank you.

 

[tjkraz]

You guys are making me laugh about your speculations, especially given that you don't even know our situation...

A situation that could have been easily avoided 4 days ago....