Anyone else notice low moral amon CM at WDW

[Lewski709]

I agree with that too.

 

[grinningghost]

All this reminds me of the rude guest we ran into on our August trip. There was a family with a few little kids sitting on the curb waiting for Spectro. A teenage girl accidentaly stepped on the hand of one of the little boys. The boy's mother (I'm assuming it was his mother) immediately went off and slapped the girl. Right in front of us. We couldn't believe it. The girl said she was sorry as soon as she stood on his hand, but apparently that wasn't good enough for this woman. She slapped her so hard she left a mark on the girl.

That's pretty unmagical.

 

[Kallison]

Not really rudeness but a lot of misinformation or just plain not knowing. I feel sorry for first time visitors who don't know a thing, because I would ask basic questions about what time fireworks, parades, etc. and get wrong answers that I knew were wrong. I would say are you sure? And not even an offer to get the correct info.

 

[DocRafiki]

HW is right about it being Disney policy to help a guest find the answer to their question, even if you (the CM) don't know it. And everyone keeps harping about her reading a map. If the woman couldn't tell her where a restaurant is, do you think she could explain where a map is?

I know that WDW and most hotels around here hire lots of non-English-speaking people for housekeeping. I have no problem with that; I can always pick up the phone and speak to someone else if I need something from them. However, WDW custodial CMs' jobs are about half custodial and half guest interaction. They even advertise it as such if you've ever applied for a job there. Custodial gets more directional questions than any other position. IMO, the onstage ones should speak English.

You know I looked into working at Eurodisney way back when it opened. They required that you pass a French language test before you were hired for any position.

Now I'm forgetting if OP said that this was a custodial person, or perhaps it was just someone walking to/from their workplace. So, i guess if you don't know, then don't assume.

Yes, CMs get abused. And guests can be abused. That's why everyone should remember to give a little benefit of the doubt (to an extent; I just can't forgive people for ruining my day just because someone ruined theirs). CMs should spread the magic; guests shoud spread the magic, just like we should all do in our lives every day. NOW CAN'T WE ALL JUST GET ALONG???!!!!