Anyone else mad that Disney took your $ for CBR knowing it was closing?

[luvdzny]

I can understand your frustration, our family was scheduled to stay at POFQ last Nov. and we found out it would be closing. I was a bit worried about what was going to happen to us. We had booked POFQ because that was our FAORITE resort by far!!! Anyway, we waited for the call (it finally came less than 2 weeks before we were scheduled to leave.) We were very happy with what they offered us, and now have a new favorite resort. I know our situation was different, but I think most of the people who waited for Disney to call were happy with the results. I hope everything works out for you.

 

[Lewisc]

I suspect (we'll never know for sure) that the moderate bookings are low enough that Disney knows they can close CBR and relocate the guests. Frankly I think it would have been worse if they left you in CBR hotel but subjected you to noise and diminished services. I wonder if Disney's original plan was to keep CBR open during the rehab.
I understand some people being disappointed but I think the alternative would have been much worse.

 

[disneydisneydoo]

I have ressies for CBR in December also. I agree that this is extremely inconvenient and irritating, but I think I personally would have been much more upset if when I arrived in Florida, I found that CBR was under a lot of construction while I had to stay there.

 

[Eeyore2U]

Originally posted by WDWHound


Look, I will be reasonable about this. I wont let it ruin my vacation. If offered another morderate (besides CS), I will probably take it, but CBR has a very special, romantic history for us that no other resort has. The option of experiencing that has been removed from me and is nothing they can do to replace it. It may mean nothing to you, but it is a substancial loss to me and my wife. We would not have chosen September for our vacation if we had known CBR would not be available, but now we are commited.

I just expected more from Disney. No mountains from molehills here, just disappointment that Disney management doesn't seem to care about this sort of thing anymore Hopefully Disney will prove me wrong. Only time will tell.

Is it possible that seeing forecasts WDW managment made a decision at the last minute and did what it thinks is best for the guest. Maybe they are considering the guest experience. IMO, if there is no pool and no OPR there is in essence, no CBR.

I'm sorry that your romantic getaway may be ruined but a mod room for a mod room is fair.

 

[kylara]

I was talking to someone about this at work today (they have friends coming in and they were schedule for CRB) and they came up with an idea that I think might be what happened in this situation. Disney does plan renovations...they have a schedule mapped out but it is never in stone since they have to rely on contractors for major renovation work. With the ups and downs in construction, it might be the contractor had a cancellation and offered to do the Disney project early. Disney could have reviewed their booking, reviewed their budget etc, and realized that it would be better to do it now rather than some time next spring.

I am not saying that this is what happened but it is possible. Since Disney is a job the contractor will definately get paid for, they probably felt it would be worth offering the cancelled time slot.

 

[jennymouse]

Originally posted by kylara
I was talking to someone about this at work today (they have friends coming in and they were schedule for CRB) and they came up with an idea that I think might be what happened in this situation. Disney does plan renovations...they have a schedule mapped out but it is never in stone since they have to rely on contractors for major renovation work. With the ups and downs in construction, it might be the contractor had a cancellation and offered to do the Disney project early. Disney could have reviewed their booking, reviewed their budget etc, and realized that it would be better to do it now rather than some time next spring.

I am not saying that this is what happened but it is possible. Since Disney is a job the contractor will definately get paid for, they probably felt it would be worth offering the cancelled time slot.

This is certainly feasible. They may have had this work scheduled for Jan/Feb, then seeing that CBR wasn't booked solid, made the decision to go ahead with the work now. The work has to be done sometime. And I'm sure the CM's didn't know when it was being done...hell, they don't even know when knew codes come out. I'm sure it had more to do with getting it done when it would displace the least amount of people, than it did to save money.

 

[Pooh Girl 71]

As a former customer service rep, I totally beleive the CRO who stated they had just gotten the memo. The ones who have to deal with the public are the last ones to get the important info.

 

[WDWHound]

Yup, thats one thing we can all agree on. This is not the fault of CRO or any of the customer service folk. They were propably more surprised than we were.

 

[TooBoyz4us]

Hi
I am also one of the people holding a CBR ressie for Oct.
I am trying hard to take deep breaths and hold hope that everything will work out.

I called WDTC today and was told pretty much the same thing most of you have been hearing"SOMEONE WILL CALL, yada yada yada".
I've been searching the web this evening for pictures & reviews of the other 3 moderates trying to decide which we prefer. I guess I am pretty open to where ever they relocate us, except for Fr.Quarter which seems to be the last on our list when we rate them.

I am still pretty devastated by all this , because this trip is a dream for us, and CBR was our first and only choice when we made the reservation last Feb.

I am anxiously waiting to hear from anyone who gets 'the call' before I do to see what is offered.

~Chris

 

[nwdisgal]

I think that it is good that they notified people ahead of time that they are doing renovations. However, I don't understand why they are making people wait two weeks from their arrival date to contact them with another option. That sucks. I wouldn't be happy with that. Maybe some people are more patient than I am. Good luck to you all -

 

[hallie]

I feel for everyone who is going to be displaced because of the renovation. However, I will be *royally* pissed if the Polynesian is offered to you at a lower price than I am paying to stay there, even with the discount codes. The exchange should be an even one--moderate for moderate. Otherwise, I believe that all should pay the deluxe price that I am paying if they want to stay at the Poly or CR.

In a way Dawn, I agree with you. We almost booked the CBR for our Thanksgiving stay 3 weeks ago. When I hear people saying they'll get deluxes for the same price, it makes me upset I didn't book CBR because we couldn't afford a deluxe this trip. It doesn't seem fair to get that huge of a discount for a deluxe, especially when people are paying so much more $$ to stay there. It's not like they're moving people to a Motel 6 or something, it would be to another moderate resort, they're all really nice.

JMHO

 

[BoyLovesBuzz]

Originally posted by DeeCeeSW
I feel for everyone who is going to be displaced because of the renovation. However, I will be *royally* pissed if the Polynesian is offered to you at a lower price than I am paying to stay there, even with the discount codes. The exchange should be an even one--moderate for moderate. Otherwise, I believe that all should pay the deluxe price that I am paying if they want to stay at the Poly or CR.

Just my 2 cents.

Dawn
NJ

Just curious Dawn, if the Poly was being rehab'd and the offered you AKL or say the YC at $20 more per night, would you turn down the YC so you wouldn't upset those that paid a $100 or more a night then you, even if it meant staying in AKL which you had no desire to stay? A deluxe for a deluxe after all.

 

[AF Brenda]

I think that another moderate should be offered. If the guest turns that down, then they can book a deluxe on their own. If all of the moderates are full, then Disney should offer an upgrade.


However, regardless of how Disney handles, I really don't understand why someone would be upset if someone else is paying less for a room than they are. Why is that so wrong? Especially if one is there on a code, thus already paying less than those that paid rack rate.

JMHO

 

[DancingBear]

Originally posted by Lewisc
I suspect (we'll never know for sure) that the moderate bookings are low enough that Disney knows they can close CBR and relocate the guests.

This was my thought exactly. Just guessing here, but it wouldn't surprise me if they knew that the CBR areas needed a serious rehab, and were monitoring bookings to see when a good time would be to schedule it. When they saw a relatively slow period (looking at the moderates as a whole) when they thought they could accomodate the relocations, they scheduled the rehab.

I can understand the disappointment and stress---we made our Shades of Green reservations in December '01 and then a couple of weeks later the SoG rehab was announced. It took a while for them to notify us officially, but we're very happy with the relocation to CR! I hope all of you relocated CBR folks end up as satisfied.

I certainly wouldn't ascribe evil motives (forcing people into upsells for higher rates) until we see what the relocation proposal is.

 

[SnackyStacky]

Just a little side note...for those that are considering whether to stay on or off property, The Courtyard Marriott in DTD has a deal for $25/night, Mon - Thurs, and $69/night Friday through Sunday nights. The deal is only for stays through 10/3.

If you are upset about the CBR closing and don't mind staying in a non-Disney hotel (that IS on property), then let Disney know what you think by using your wallet.

Click here to book.

 

[DancingBear]

Originally posted by DeeCeeSW
I will be *royally* pissed if the Polynesian is offered to you at a lower price than I am paying to stay there, even with the discount codes...I believe that all should pay the deluxe price that I am paying if they want to stay at the Poly or CR.

As AF Brenda pointed out, if you've booked with the codes you will undoubtedly be paying less than others staying at the Poly at that time---do you expect that they will all be royally pissed with you?

 

[Eeyore1954]

Originally posted by DeeCeeSW
I feel for everyone who is going to be displaced because of the renovation. However, I will be *royally* pissed if the Polynesian is offered to you at a lower price than I am paying to stay there, even with the discount codes. The exchange should be an even one--moderate for moderate. Otherwise, I believe that all should pay the deluxe price that I am paying if they want to stay at the Poly or CR.

Just my 2 cents.

Dawn
NJ

Hmmm... Dawn would you feel the same way to discover that the person sitting next to you on the plane heading to Orlando paid $50, $100, $150 or more LESS than you did for their ticket? In fact, it's possible that someone on your flight is flying for FREE! (I am in November!)

It's all about the dynamics of the free market system. Disney has a huge number of rooms to fill in its resorts. Every night a resort room is empty, Disney is losing money. Therefore, it makes sense for them to fill as many rooms as possible, even if it requires them to offer discounts -- maybe discounts for a Deluxe that are better than what you (or I) booked.

However, before you get mad, consider that overall Disney bookings are down across all the resorts, even in the peak summer season. As they move into Regular and Value seasons, they are looking at more open rooms. I doubt that even with CBR closing that they will completely fill every room at every Moderate resort every week. (OK, they might during holiday weeks.)

You may find someone staying at your Deluxe resort for less $ per night than you paid. But then how would you find that out? And are you really going to let a little thing like that ruin your vacation at WDW?

 

[ZPT1022]

I feel for everyone who is going to be displaced because of the renovation. However, I will be *royally* pissed if the Polynesian is offered to you at a lower price than I am paying to stay there, even with the discount codes. The exchange should be an even one--moderate for moderate. Otherwise, I believe that all should pay the deluxe price that I am paying if they want to stay at the Poly or CR.

I have to ask Dawn, would you decline if when checking into the Polynesian you were offered a free upgrade to concierge? Or a better view. Would you say to the Cm helping you, I'm sorry but I can't accept, it wouldn't be fair to the people who paid more? Or what if your airline bumped you and for your inconvenience upgraded your seat to first class. Would you decline? I imagine you wouldn't, as you feel it would compensate for your inconvenience- well if Disney decides to upgrade my reservation to the Poly or any other deluxe, I feel it would be a for the inconvenience of disturbing my honeymoon that I have planned to CBR. Besides, as someone else already asked, how do you know who paid what to stay where?

 

[All Aboard]

Ok, I have to vent (and if there is anybody here from the UK, you can back me up on this.) Royals don't "piss", they "tinkle!"

 

[SnackyStacky]

Originally posted by gcurling
Ok, I have to vent (and if there is anybody here from the UK, you can back me up on this.) Royals don't "piss", they "tinkle!"

I'm not from the UK, but that's damn funny!!!