Anyone Else having this problem booking Fastpass+??

[jj1403]

For the past two days I have been getting a pop up message when I log onto my Disney Experience. It says that I can start making Fastpass+ selections and to click on the link.

But when I click on the link it says Sorry you need a valid ticket. Our trip is in March and paid in full. We are about 63 days out until our trip. I tried doing a Disney Chat help thing, but she kept telling me I needed to be invited to do FAstpass +. Which I am, then she told me to just click on the link.

Has this happened to anyone else? Advice would be appreciated!

 

[wilma-bride]

Do you have a ticket linked to your MDE account? If not, you won't be able to make FP+ reservations. Normally, they are not available to book until 60 days out (although some people have reported being able to book at 61 days).

ETA: FWIW, I was getting that same pop-up when I logged in to MDE well before my 60 day point and, therefore, was getting an error message when trying to book FP+. When I got to the 60 day point, it did in fact allow me to book.

 

[jj1403]

Thanks for the reply.. We do have tickets linked but maybe it's because I'm still at 63 days . I'll wait until I hit the 60 mark and if it doesn't work then I'll panic.

I was hoping because I received the pop up that I was being allowed to book earlier then the 60 day window.

Thanks!

 

[wilma-bride]

Thanks for the reply.. We do have tickets linked but maybe it's because I'm still at 63 days . I'll wait until I hit the 60 mark and if it doesn't work then I'll panic.

I was hoping because I received the pop up that I was being allowed to book earlier then the 60 day window.

Thanks!

No, I still get the pop-up when I log in and I have already booked my FP+ (and am not able to book any more as I already have 7 days worth booked).

 

[gdrj]

We do have tickets linked but maybe it's because I'm still at 63 days .

Ding ding ding...

 

[DividedSky]

I had the same thing.

the website seems to know you have on-site reservations, so it tells you to make your selections.

the page that actually makes your selections validates the 60 day window.

I informed them of this easy fix 2 months ago. It really is pathetic how bad their tech team is on that website (I do this stuff for a living)

 

[aebeauregard]

So this might be confusing to explain but here is what happened to me.

I was within my booking window but when I went to get fast passes it said not eligible for my magic plus. However I had picked magic bands and linked tickets and stuff.

My profile avatar picture was Walle and I noticed that when I went into the magic band selection area my name was there but it was not the Walle picture. I called and somehow an additional manageable account of my name got put on the system so the tickets were linked under the Walle me but my band was under a different me. Making the system think I was not eligible. Confusing I know. I called and it took about 2 mins after 17 min on hold for them to merge to the two so I could make fastpass selections.

Same thing also happened with my fathers account who is traveling with but has a seperate account

 

[SciTeach713]

I'm also going in March. I kept getting the same pop-up. I called Disney about something else, and happened to ask when I would be able to choose my FP's, andthey said that I would get an email letting me know when I could start making FP+ selections, and that it would likely be 60 days before my trip. Today was my 60-day mark, so when I got up, I checked and was able to make my FP reservations. I didn't get an email until around noon, but I had already booked my FP's by then

 

[Oomiak]

So this might be confusing to explain but here is what happened to me.

I was within my booking window but when I went to get fast passes it said not eligible for my magic plus. However I had picked magic bands and linked tickets and stuff.

My profile avatar picture was Walle and I noticed that when I went into the magic band selection area my name was there but it was not the Walle picture. I called and somehow an additional manageable account of my name got put on the system so the tickets were linked under the Walle me but my band was under a different me. Making the system think I was not eligible. Confusing I know. I called and it took about 2 mins after 17 min on hold for them to merge to the two so I could make fastpass selections.

Same thing also happened with my fathers account who is traveling with but has a seperate account

Same thing happened to me with one of the kids in my group. There are four of us total and when I tried to make FP+ reservations one showed up as ineligible for MM+. A call to tech support found the same situation you had. They were able to merge everything together and I've made our reservations now. The phone call went much better than I expected.