Anyone else having issues using the virtual card…

[Dznypal]

From the milk settlement. I called shop Disney so I could use it to buy a gift card. I was going to use the 7.51 first and out the rest on the debit card. I got this super great person. Who checked with a supervisor since she was earning her ears. She work with me for almost half an hr and still couldn’t get it to go through. They have a system where you put in your account number on the phone instead of saying it. On her end it was supposed to come up all dots for my account number but she wasn’t getting anything. I called the number on the virtual card only got recording which only said what my balance was. Then I checked the emails from them and found an email address so I wrote to them. Hope I get an answer How else can I use this otherwise. Thanks all