Contacted travel agent and royal. Royal said they couldn’t tell me anything, travel agent couldn’t find anything out. Finally got cruise planner purchase refunded but was over the 45 day mark promised and sick of spending hours on the phone so I contacted credit card company. I’ll never use royal again. They refused to tell me anything because I was booked under a group rate. Travel agent said that wasn’t true at all and despite calls to them never received reply back. It was almost 6000k they held for months.... frustrating.
anyone else in my position? Canceled cruise in March cruise date was supposed to be may 28. Immediately requested refund after cancellation was announced. Others on my cruise per message boards were refunded in 2-3 weeks. Took 3 hours on the phone just to get cruise planner money back... let alone the cruise itself.
anyone else in my position? Canceled cruise in March cruise date was supposed to be may 28. Immediately requested refund after cancellation was announced. Others on my cruise per message boards were refunded in 2-3 weeks. Took 3 hours on the phone just to get cruise planner money back... let alone the cruise itself.