My name is Robin OList, and I work at HotelTravel.com as Social Media Executive. I came across your comments this morning, and with your permission, I would like to offer some feedback, if I may.
First, me and the team would like to thank you for the fairness of your comments. It is not often that we see someone such as yourself, not only taking the time to share experience, but also coming back to update other readers with unbiased and factual follow up, which is what you did with your second post. So, thank you for this.
Regarding the reviews you found about us, it is unfortunate you did not come across the good ones. I can assure you that there are plenty of good reviews about HotelTravel.com, written by customers who were satisfied with our services. The company has been going since 1999, and I dont believe it would still be in existence, if it delivered a below standard service.
Despite our greatest effort to perform the best we can in servicing every single booking request we receive, sadly, on some rare occasions and just like any other businesses in the world, performance does not meet expectations. Sometimes it is our mistake, and sometimes external factors which are hard to control come into play. In all cases, we try our utmost to solution the problems.
I would be happy to share with you some links to some good reviews about HotelTravel.com, but I do not wish DIS moderators to think we are spamming this forum. Therefore, should you want to receive such links, please do not hesitate to contact me directly at:
robin.o_AT_HotelTravel_DOT_com
(please replace the _AT_ and the _DOT_ with their obvious replacements this is done to avoid internet crawlers from taking and spamming my email address).
Finally, I trust that your stay was a success, and that we will see you again the next time you have a need to book hotel accommodation.
Wishing you well.
Cheers.
Robin OList
Social Media Executive
HotelTravel.com
Real People | Real Service | Real Choice
