Eek, can you tell me what was so horrible?
Sure... I posted this in another thread earlier, but I can't find it now! It's just our experience last time. The year before, we liked it.
To start the story, we got food poisoning from a restaurant at Downtown Disney, and had to cancel the plans for a special first birthday for our daughter at Akershus the next day. Considering the situation, they did wave the cancellation fee. We were excited that we were able to reschedule for a few days later when everyone felt better.
Our reservation time was for 2:40pm and the last seating for lunch was 2:50, then they have a break and switch to dinner. We had our photos taken with Belle and went into the restaurant. They showed us to the table in the doorway of an otherwise empty restaurant. It was also in the corner - a VERY dirty corner. My husband felt like he was sitting in a trash pile with pieces of bread and other appetizers and dirty napkins on the floor. We asked for another table, but they balked at the request so we took that table. We had to squeeze my daughter's high chair into either the trash pile corner or into the aisle - we chose the corner where she wouldnt get bumped.
The waitress, who didnt seem to speak English real well, came to take our drink and food orders. We were barely settled so we just did drinks first. When she came back for our food orders she told us that we have to order now or the food will go bad. She may have said something different, but thats what most of the group heard! Two days after food poisoning, thats NOT what you want to hear!
They then rushed the princesses around (the 4 of them came once only). I took my daughter to be changed and when I got back the food was there. I didn't even have time to have any of the appetizers from the appetizer bar. The appetizer bar consisted of cold Norwegian cheeses and meats, pasta salad and bread.
For our entrée, most of us had the bar-b-q pulled pork. When it arrived, it was barely warm! Needless to say, a few days after the food poisoning, I couldn't stomach barely warm meat...
You can buy birthday cakes (round ones to be shared by everyone) if you're celebrating a birthday. We were told by our concierge to just ask when we got there. We decided on the smallest one that was around $25 and 8 inches across. We asked for this when we checked in and then also asked our waitress. She totally forgot to bring the cake and then disappeared. My mother-in-law asked another waitress about it. Our waitress then brought out a cupcake. When questioned if this was the cake she said we asked for a "cupcake." Were thinking this is $25?? The cupcake was decorated with gummy bears. YOU DONT GIVE GUMMY BEARS TO A BABY!
She then brought the bill with her 18% gratuity added on (for a party of 6 or more). We then talked to management and they did agree that this was unacceptable and comp'ed the entire meal. We were treated like just another quick way to make a bunch of money at the end of lunch. It was horrible!
