I'm having gift baskets done for my kids for our July trip, and we are staying at the POLY. I asked about having them in the room upon arrival, but was told that they will only do that for concierge. Other rooms are assigned up on arrival, and items can only be left at the front desk for you. I then asked if I could tip someone to deliver it right after we checked in, and was told yes. I thought that would be just as much fun. Everyone loves having a special delivery made just for them!