Our Nov 30th
ABD Australia trip was cancelled with just under 60 days notice. This was after several calls weeks prior to ABD where they felt this trip was a solid go and there should be 'no problem', with the usual no guarentees of course. I suspect a family cancelled for some reason after final payment and that caused them to go below minimums.
While their reasonable air fare refund policy might help in some cases. In ours it did not help at all. We had booked a pre-ABD trip for a week in another location and then a post ABD trip for a week in another location. With the ABD cancellation we could not juggle all our airfares, hotels and other events with less than 60 days notice. We had travel logistics at each end of our ABD trip that just could not be moved. It's very hard in less than 60 days to juggle an entire overseas intenarary.
In the end, we filled the planned ABD 10 days with another activity in Australia but we were terribly disappointed.
Two things that disturbed me the most about this ABD cancellation:
1) other than the original 'bad news cancellation' call, I received no other call, letter or anything from ABD saying we are sorry this happened and we apologize. That really bothered me. I expected some kind of formal follow up letter stating what had happened with an apology.
2) I also wrote them an online feedback suggesting ideas and ways to improve the cancellation process and possibly reduce cancellations. I received no reply to that either.
My wife and I had booked an ABD trip for later in 2009 for Austria. I am seriously debating what to do as we have zero confidence this will actually happen. We are considering cancelling the ABD trip and planning our own vacation knowing full well it WILL occur and we can count on everything happening.
We are going to decide what to do in the next couple of months. With the economy as it is and lots of travel cut backs happening, I am in no way going to plan on that trip happening and build other travel arrangements around an ABD trip when such high cancellations seem to be happening.
There's got to be a better way of scheduling these trips than the current, roll the dice and at 60 days see what happens, roulette wheel.
