Hi, just to let you know I got my BEST ROOM UPGRADE ever when checking in after midnite! We had driven from RI and had an awful time coming thru construction when we FINALLY got into Florida,I was driving and it was TERRIBLE! Anyway I was so HAPPY to drive into the POLY and just a little disappointed that all was SO desserted at check-in.Well anyway I had requested 1st floor ,we were in Hawaii-Concierge Garden View. So when the cm said we were on the 2nd floor, I mentioned I had wanted 1st but he said sorry nothing left! Well when we got to our room it was Lagoon View CASTLE straight ahead! I could not believe it! We LOVED our room and our stay! In fact we are planning on returning to the POLY in Feb. and we will probably arrive late pm again (if SWA EVER releases the flights!),and I am hoping for a little more PIXIE DUST at check-in!! Joan