Any tips for Airbnb cancellations due to Covid-19?

JimMIA

There's more to life than mice...
Joined
Feb 16, 2005
Messages
21,168
First, I've read all the Airbnb info on these cancellations -- and I know what Airbnb's policies are.

We had a big Alaska trip planned with 4 Airbnb reservations. I have canceled two of them with 100% refunds, but the other two have more strict cancellation policies and only have 50% refunds, minus the Airbnb booking fees...and of course, these were our two biggest reservations and the amount involved is substantial.

I have jumped through the hoops required, and a "case manager" has been assigned to handle our request. Everything has been very positive so far.

Does anybody have any insight into dealing with the case manager?
 
First, I've read all the Airbnb info on these cancellations -- and I know what Airbnb's policies are.

We had a big Alaska trip planned with 4 Airbnb reservations. I have canceled two of them with 100% refunds, but the other two have more strict cancellation policies and only have 50% refunds, minus the Airbnb booking fees...and of course, these were our two biggest reservations and the amount involved is substantial.

I have jumped through the hoops required, and a "case manager" has been assigned to handle our request. Everything has been very positive so far.

Does anybody have any insight into dealing with the case manager?

I sent you a message!
 
Got it, thanks!

We're about 75% there. One of our two hosts replied a little while ago with a 100% refund, less the Airbnb booking fee.

I think we're going to be fine with both -- we meet their requirements for a refund and submitted the required documentation.

Hopefully next year...sigh!
 
I previously has issues with getting a refund from an AirBnB reservation, and I ended up having to put a claim through my credit card company.
 












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