Here's another person who HATES the side by side. Ours has roll out shelves, pull-out baskets, etc. -- all the fancy stuff -- but you still can't find anything. It's a Whirlpool and works fine, though.
While I'm complaining, I also would not get a crushed ice dispenser again b/c some of the ice always goes somewhere other than the cup. There are little bits of ice on the floor, then people walk through them and before long, it's a dirty mess. As I recall, we paid about $100 extra to get crushed ice as well as cubes and water.
We had a Kenmore that came with DH's first house that went about 20 years.