If you don't get a card in your room, don't give up. Ask at the front desk (and if the 1st person you ask doesn't find you a card, ask another CM on another day or another time- it took us 2 CMs to get one). Also, you can ask the housekeeping cart, or call housekeeping and ask as they are the ones that usually put them in the rooms. If that doesn't work dial extension 8844 and give it a shot. You may not even need the code.