LunaMini
Believing is just the beginning...
- Joined
- Jan 27, 2013
Morning all,
I’m hoping someone out there might have had a similar experience and might be able to help. I rang up and cancelled my September 21 cruise on 23rd January and was told my refund (deposit only) would arrive back within 7-10 days.
I waited that long and a little longer just to be sure and nothing. I even expected it to come back in odd amounts as I’d heard of that happening. I phoned DCL to see what was happening and they had it marked as refunded on 27th January and that I needed to contact my bank.
Chatted to bank online and they couldn’t see anything at a glance and that I needed to get back in touch with DCL and get a payment reference and then phone the international payments team. Back on the phone to DCL and the only number they could give me was a transaction number, I took it in the vain hope it might help.
More time on hold to the bank and they can’t find any transaction for my refund in $ anywhere that has anything to do with my bank account and the transaction number is only for DCL reference. My refund seems to have totally disappeared and neither party seem to be any good at finding it! I have emailed DCL as I’m so fed up of being on hold sorting things out and have asked for a “field 20” reference so that bank can try and locate the payment or for them to recall the refund and try again as it’s nowhere to be found.
Has anyone else ever had this issue getting $$ back to a U.K. bank account or am I just extremely unlucky? Anyone got any tips on how I can get my money back?
I’m hoping someone out there might have had a similar experience and might be able to help. I rang up and cancelled my September 21 cruise on 23rd January and was told my refund (deposit only) would arrive back within 7-10 days.
I waited that long and a little longer just to be sure and nothing. I even expected it to come back in odd amounts as I’d heard of that happening. I phoned DCL to see what was happening and they had it marked as refunded on 27th January and that I needed to contact my bank.
Chatted to bank online and they couldn’t see anything at a glance and that I needed to get back in touch with DCL and get a payment reference and then phone the international payments team. Back on the phone to DCL and the only number they could give me was a transaction number, I took it in the vain hope it might help.
More time on hold to the bank and they can’t find any transaction for my refund in $ anywhere that has anything to do with my bank account and the transaction number is only for DCL reference. My refund seems to have totally disappeared and neither party seem to be any good at finding it! I have emailed DCL as I’m so fed up of being on hold sorting things out and have asked for a “field 20” reference so that bank can try and locate the payment or for them to recall the refund and try again as it’s nowhere to be found.
Has anyone else ever had this issue getting $$ back to a U.K. bank account or am I just extremely unlucky? Anyone got any tips on how I can get my money back?