I have booked a preferred site in Fort Wilderness for January and for March. The annual passholder discount for this time period was released only a couple of days ago, so I called to obtain the rate on my reservations and was told (by an unusually un-helpful reservations agent) that there were no discounted sites available.
Can someone help me to understand this? She said that the discount ( as promised when I bought the annual pass) is at the discretion of the front desk manager at each resort.
I had a site booked last August and when the passholder discounts were announced I called and had my rate adjusted, no problem.
It's bad enough that Fort Wilderness guests do not "qualify" for the free dining promotion, even though a preferred site cost more than a value room, (don't get me started...) but this has just infuriated me.
Any ideas? Experience? Suggestions?
Can someone help me to understand this? She said that the discount ( as promised when I bought the annual pass) is at the discretion of the front desk manager at each resort.
I had a site booked last August and when the passholder discounts were announced I called and had my rate adjusted, no problem.
It's bad enough that Fort Wilderness guests do not "qualify" for the free dining promotion, even though a preferred site cost more than a value room, (don't get me started...) but this has just infuriated me.
Any ideas? Experience? Suggestions?