Annual Pass Ecertificate Question

[WDWFUN]

I just purchased two Annual Passes online, I received the confirmation via email with the ecertificate to print out.

My question is, when I go to the Disney website and click on passholders it asks me to enter my pass information, 7 options, but I don't which one it is since it's a ecertificate.

My passes won't be active until August 31st, since thats the day we arrive to Disney.

 

[wdwpirates]

I believe you have to have the actual passes in hand (ie. turn in the ecertificates and obtain the hard pass) to be able to access the Passholder website. I ran into that too when I ordered our AP's via the web and had the certs mailed to us a couple years ago.

 

[Dan Murphy]

A voucher will work. You can call Disney to have them send you a voucher. There will be a mailing charge.

 

[doconeill]

Yes, apparently with this new E-certificate system, they haven't allowed for access to the passholder site (either by design or omission). You used to either get the voucher in the mail (for something like a $4 charge) which gave you the ticket ID info to access it, or got them at will call (usually because you were going soon anyways).

I've heard in the past that they will give you the voucher number over the phone, but I don't know if that is true any longer.

 

[WDWFUN]

Apparently I have to wait until I activate the annual pass ecertificates to access the passholder website, this from a cast member over the phone. I guess I have to wait 3 weeks to access the site

 

[Dan Murphy]

Ask them if they can send you a voucher so as to be able to use the site.

 

[WDWFUN]

Ask them if they can send you a voucher so as to be able to use the site.

I did ask, and he said no.

 

[Dan Murphy]

I would call back up to five times, talking to different CM's, before I would take that answer as correct. Phone CM's very often make errors. Not intentionally, they just don't have correct information, or do not want to research the question or request.

Last one I had was actually a green plastic card, with a voucher number printed in it.

 

[chrisw127]

Do anyone know if the same thing happens if you buy your AP at the Disney store?