Wow! We got back a week ago from our first stay at the AKL. DH and I never slept better and we both commented on how quiet it was, but we were given the top floor.
Tim checked us in, and he was a sweetheart. He couldn't have been nicer. As a matter of fact, every CM at the resort was wonderful.
We did have a connecting room. At one point, a family with very young, and excited kids checked in next door. (We were on our balcony when they first stepped out on theirs.) If we were on the balcony at the same time, sure we heard them, but otherwise, nothing.
We usually stay at DVC resorts and were very happy with our first visit to AKL. It's been a difficult year and this was a much needed, and, I have to say, perfect getaway.
Sorry that some of you had problems.