Tom, the owner is very friendly and knowledgable. We did the deluxe tour a couple of years back and enjoyed it immensely. There were us (fam of 4, 2 teens included) and one other older couple from South Africa. Very friendly! We saw all kinds of things including doing the VIP Warner Bros. tour. It was one of my favorite things on our trip! He picked us up from our hotel in Garden Grove. Have fun!!