I called AA to check the flight for our group of 6 and was told the flight was changed from 12:30pm to 3:30pm on Saturday,1/25. Since we're getting off the Disney Magic Cruise at 9am and have arranged for Yourride to pick us up and take us to MCO, this would make a very long time at the airport with a 4yo. I asked the AA service rep. if there were any other flights earlier and the only option he gave me was 8:40am, not feasible. "OK, you'll send me a written notice of the change? Yes" was how the conversation ended.
Since we are getting close to our trip and hadn't received written notification of the change I called AA. Yes, the change is correct and no I would not receive a written notice because I was given the information verbally. "Alright" I said, "aren't there any flights earlier?" She said "Yes, there is a flight at 1:08 with a stop at DFW." That would be better for us, at least we wouldn't be in one airport for 5 hours. I asked to change to that flight but she said I couldn't change because I had already accepted the first change. I explained that the first service rep. had not given me the option of the 1:08 flight when I asked. She said I should have continued to ask questions e.g. "You mean to tell me you only have 2 flights to LAX per day?" She left the line, said she asked her supervisor and could not change my flight because I had already accepted the first change.
Does this make sense? They changed my flight in the first place, didn't tell me about a flight less than an hour later because they assumed I wouldn't want a layover in DFW and then tell me I accepted the first story and can't change! I'm fuming!
Since we are getting close to our trip and hadn't received written notification of the change I called AA. Yes, the change is correct and no I would not receive a written notice because I was given the information verbally. "Alright" I said, "aren't there any flights earlier?" She said "Yes, there is a flight at 1:08 with a stop at DFW." That would be better for us, at least we wouldn't be in one airport for 5 hours. I asked to change to that flight but she said I couldn't change because I had already accepted the first change. I explained that the first service rep. had not given me the option of the 1:08 flight when I asked. She said I should have continued to ask questions e.g. "You mean to tell me you only have 2 flights to LAX per day?" She left the line, said she asked her supervisor and could not change my flight because I had already accepted the first change.

Does this make sense? They changed my flight in the first place, didn't tell me about a flight less than an hour later because they assumed I wouldn't want a layover in DFW and then tell me I accepted the first story and can't change! I'm fuming!