Amazon Order (possible issue)

[disneychrista]

I ordered a t-shirt on Amazon this afternoon. My email order confirmation & the my orders on my account has the correct color & size. I just got the shipping confirmation and it shows the wrong color. I clicked on the link in the email and it shows both the wrong color & size.

Has anyone had a similar experience? Ordered one size & color but received the wrong color & size?

 

[tvguy]

I've had Amazon not let me select the color and size I wanted, putting another color and size in my cart, but never after it went into the cart.

 

[AprilsZoo]

I ordered a t-shirt on Amazon this afternoon. My email order confirmation & the my orders on my account has the correct color & size. I just got the shipping confirmation and it shows the wrong color. I clicked on the link in the email and it shows both the wrong color & size.

Has anyone had a similar experience? Ordered one size & color but received the wrong color & size?

On the “my orders” page, you should see an option next to the product to contact the seller (I assume it’s not sold by Amazon… most customized clothing isn’t). Click on the link to send a message to the seller explaining the situation. I think you can add an image to the message you send, so take a screenshot of the page that shows the correct size & color… then attach it to the message.

 

[disneychrista]

On the “my orders” page, you should see an option next to the product to contact the seller (I assume it’s not sold by Amazon… most customized clothing isn’t). Click on the link to send a message to the seller explaining the situation. I think you can add an image to the message you send, so take a screenshot of the page that shows the correct size & color… then attach it to the message.

It is not custom just available in different colors. It is sold by Amazon (I just double checked). At this point it has already been shipped so I’ll have to see what is actually delivered and then contact them to have corrected, if needed.

I just find it very odd that I my order confirmation and my orders page on Amazon are correct but what shows up on the shipping confirmation is different. So now I’m not sure what will actually show up. It is the right design.

 

[Threehearts]

I have had that happen several times. I call Amazon using the "live person" phone number and they will cancel the order if it looks like a suspicious company or the order is incorrect. After cancellation, you could try and reorder. I wouldn't use phone customer service to change size and color.

 

[_19disnA]

I would wait for the package to arrive and see what you actually get. Shipping confirmation usually means the package is on its way so there isn't much anyone can do while in transit. Things I have ordered from Amazon usually come with paperwork explaining what to do if you have an issue or it needs to be returned. My experience with the online part of Amazon is that getting help is a challenge or you end up chatting with someone who can barely speak English and has no idea how to assist you.

Amazon is good when things go well, but a real challenge if you have any issues.